Voice Product Sales Director
About The Position
The Voice Product Sales Director/Product Sales Expert drives regional growth and achieves sales targets for Voice across the North America region. Acting as a deliverability champion and strategic partner, the PSE translates company strategy and work done with the product teams into actionable regional plans, collaborates with local sales teams to position Infobip Voice as a superior product through deliverability, and identifies market opportunities to maximize gross profit, and guide customers toward best-in-class deliverability practices. Success is measured by gross profit increase, the number of strategic opportunities closed as won, and the successful rollout of deliverability-focused product initiatives.
Requirements
- Background in business or product, with strong understanding of sales and consultancy
- Proven experience in Voice, telecom, or CPaaS products.
- Strong commercial mindset with analytical, sales acceleration, and negotiation skills.
- Excellent communication and presentation capabilities with customer-facing confidence.
- Proactive, adaptable, and able to operate in diverse regulatory conditions across North America .
- Fluent in English; additional regional languages are a strong plus.
- Willingness to travel to support key opportunities and field teams.
- Open to travel within the U.S. based on customer and business needs.
Responsibilities
- Translate global Voice strategy into actionable regional sales plans aligned with business targets.
- Identify whitespace opportunities across North America enterprise customers, digital platforms, and key verticals to drive adoption.
- Build and deliver initiatives that accelerate Voice traction and improve profitability, that you will be driving with customer-facing roles for new and existing customers.
- Support regional sales teams through training, enablement, and commercial guidance.
- Participate in strategic sales cycles to improve win rates and accelerate deal velocity.
- Lead onboarding and expansion of priority Voice use cases, including: Number masking, SIP trunking, Inbound/outbound routing, Voice messaging
- Maintain expert knowledge of Voice coverage, routing, regulations, and pricing models across North America.
- Advise sales and customers on performance, compliance, and best practices (e.g., CLI rules, emergency routing).
- Capture structured market insights to help shape product roadmap and regional GTM strategy.
- Work closely with HQ Product Management, Profitability teams, Global GTM teams, and Regional stakeholders and leadership.
- Monitor pipeline velocity and support monetization strategy to achieve commercial targets.
- Advocate for simplification and operational improvement that enhances customer onboarding and delivery experience.
Benefits
- Medical, Dental, and Vision insurance
- Basic life insurance
- 401(k) plan participation with company match
- Short-term and long-term disability insurance
- Wellness plan of up to $500/year pro-rated based on hire date
- PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
- Additional leave time for marriage, relocation, bereavement, and other major life events
- Twelve (12) weeks of paid parental leave
- Participation in employee share ownership plan (ESOP)
- Fourteen (14) paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
