Staff Product Manager, AI Voice

Canary Technologies Corp • New York, NY

1d • $250,000 - $300,000

About The Position

Canary Technologies is seeking a Staff Product Manager to join their AI Voice product team. This role focuses on the system that powers intelligent, real-time voice interactions between hotels and their guests, operating at the intersection of AI and enterprise hospitality. The position involves managing the full conversational AI lifecycle and requires a candidate who is technically deep, business-minded, and takes ownership through delivery.

Requirements

• 7+ years in product management with a proven track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment.
• Deep technical understanding of conversational AI, including LLMs, NLP, dialog management, and underlying infrastructure, sufficient to lead discussions with engineers and make informed build vs. buy decisions.
• Demonstrated ability to drive alignment across engineering, data science, and commercial teams without direct authority.
• Ability to connect AI performance to business outcomes.
• Experience engaging closely with enterprise customers and examples of how this customer interaction influenced product development.

Responsibilities

• Contribute to the strategy and roadmap for AI Voice, setting the vision for how Canary's conversational AI handles guest interactions at scale, and making decisions on what ships and when.
• Proactively identify and address gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and translate these findings into a prioritized plan.
• Maintain direct connection with enterprise hotel clients and internal stakeholders to translate real operational pain points (e.g., staffing constraints, call volume spikes, multilingual guests) into product improvements.
• Partner with Engineering, AI/ML, and Infrastructure teams to champion a platform-first approach, focusing on high availability, low latency, and scalability across thousands of properties.
• Define and track key performance indicators (KPIs) such as resolution rate, accuracy, latency, and containment, and use this data to drive decisions.
• Align engineering, sales, and customer success teams around shared goals, particularly during the enterprise rollout of new AI capabilities.

Benefits

• Company-wide days off each month for team recharge (Canary Days).
• Budget for personal purchases to achieve self-improvement goals (Self Improvement Club).
• Budget for cross-functional professional development conversations (Professional Development Chats).
• Travel stipend to visit offices in New York, San Francisco, or Dallas.
• Credit towards stays at hotels that Canary partners with (Personal Travel Reimbursement).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed