Digital Product Manager, Voice
About The Position
At SquareTrade, Inc. d/b/a Allstate Protection Plans (“Allstate Protection Plans”), we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform. We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for customer-facing voice experiences. This role will help shape capabilities across the voice channel, including conversational AI, IVR, and broader contact center support experiences that enable agents and customers. As a Digital Product Manager, you will support the definition, delivery, and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes. This role serves as a critical bridge between operations, customer experience, third-party engineering teams, vendors, and technology partners. You will work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value while ensuring external teams are building toward clearly defined business outcomes. You will partner with internal teams, third-party engineering partners, and vendors to deliver contact center capabilities across SaaS platforms and internally built systems. In this high-impact role, you will be accountable for driving execution, keeping teams aligned to scope and outcomes, enabling best-in-class agent and customer experiences, and directly influencing overall business success through innovative, outcome-based delivery.
Requirements
- 3+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- Experience working with SaaS vendors and platform-based products
- BA/BS Degree
Nice To Haves
- Exposure to contact center technologies
- Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
- Previous Scrum Master or Project Management experience
Responsibilities
- Support the definition, delivery, and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.
- Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities.
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value while ensuring external teams are building toward clearly defined business outcomes.
- Partner with internal teams, third-party engineering partners, and vendors to deliver contact center capabilities across SaaS platforms and internally built systems.
- Drive execution, keeping teams aligned to scope and outcomes, enabling best-in-class agent and customer experiences, and directly influencing overall business success through innovative, outcome-based delivery.
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
