Digital Product Manager
About The Position
Under the guidance of the VP of Digital Products, the Manager of Digital Products will be responsible for managing projects, implementation, day-to-day operations, and training of all Digital Products and Services, including but not limited to Online Banking, Mobile Banking, Bill Pay, Remote Deposit Capture (RDC), Mobile Deposit, Person-to-Person payments, Online ACH Origination, and other future services. This role ensures the delivery of innovative, secure, and user-friendly digital banking solutions that meet the needs of members. The ideal candidate will have a strong background in digital banking, excellent leadership skills, and a passion for driving digital transformation.
Requirements
- Bachelor’s degree in business, IT, marketing, information science, or related field (or equivalent experience).
- 3–5 years’ experience in digital banking, with 1–3 years in a leadership role.
- Excellent communication and active listening skills.
- Proficient in Microsoft Office Suite.
- Experience with fraud prevention, risk management, and compliance.
- At least 1–3 years of management experience.
Nice To Haves
- Familiarity with digital banking platforms preferred.
Responsibilities
- Oversee the lifecycle of projects from concept to launch, ensuring timely delivery and quality.
- Lead the digital products team to meet service-level targets. Includes support, escalations, procedures, workflow, and daily reporting.
- Drive strategic digital initiatives and manage cross-functional collaboration.
- Build and maintain effective relationships with internal stakeholders and external technology vendors.
- Optimize team efficiency through workflow improvements and automation.
- Analyze market trends and user data to guide development of digital services.
- Collaborate with compliance to ensure regulatory standards are met.
- Track and improve digital product performance.
- Deliver staff training and support for digital product rollouts.
- Exhibit strong analytical skills in a fast-paced environment.
- Maintain a strong commitment to delivering excellent user experiences.
- Identify and implement opportunities to enhance digital tools for staff and members.
- Mentor and coach a results-driven team; implement staff training programs.
- Foster cross-departmental communication and effective supervision.
- Stay compliant with all relevant financial services regulations (e.g., BSA, OFAC, AML, CFPB, NCUA, state/federal laws).
- Promote a problem-solving mindset within the digital services team.
- Stay engaged in continuing education to stay current with digital trends.
- Develop and revise department workflows and documentation as needed.
Benefits
- Accommodations for individuals with disabilities will be provided as long as they do not create an undue burden.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
