Voice Network Engineer
About The Position
The AEGIS Sector at Leidos is seeking a highly skilled Voice Network Engineer to support NASA's enterprise communications environment. Based at Goddard Space Flight Center, this role contributes to the architecture, design, integration, testing, and deployment of voice and collaboration technologies across NASA. The engineer will help advance NASA's voice services while maintaining reliability, security, and operational excellence throughout the enterprise. The role involves working with network architects and engineering teams across NASA centers to modernize voice services, assessing and validating technologies for deployment, and administering NASA's enterprise SIP infrastructure. It also includes integrating emerging technologies, testing upgrades and architectural changes before production, preparing release and deployment documentation, coordinating with cybersecurity personnel, providing advanced Tier 3 engineering support, and planning migrations to next-generation communications technologies.
Requirements
- Bachelor's degree and 12 years of experience in network engineering.
- Excellent written and verbal communication skills, including the ability to present technical information to technical and non-technical audiences.
- Extensive experience supporting Cisco Unified Communications environments.
- Strong understanding of Session Initiation Protocol (SIP), Voice over IP (VoIP) technologies, enterprise voice network design, VMware virtualization platforms, telecommunications standards and protocols, and MS Teams Telephony.
- Ability to work independently in a dynamic, fast-paced environment.
- Experience developing technical documentation, engineering standards, and operational procedures.
- Ability to manage multiple projects while meeting customer requirements and project deadlines.
- U.S. citizenship.
- Ability to obtain and maintain a Public Trust.
Nice To Haves
- Cisco certifications such as CCNA or CCNP Collaboration.
- Experience deploying and supporting Microsoft Teams Telephony solutions.
- PowerShell scripting and automation experience.
- Advanced knowledge of Cisco Collaboration platforms, applications, and hardware.
- Experience supporting large-scale enterprise voice networks in a complex, multi-site environment.
- Familiarity with government, aerospace, or large enterprise communications infrastructures.
Responsibilities
- Collaborate with Network Architects to develop and advance NASA's enterprise voice and collaboration architecture.
- Partner with AEGIS engineering teams across NASA centers to modernize voice network services in accordance with established standards and best practices.
- Evaluate, test, and validate approved voice and collaboration technologies for deployment within the NICS contract environment.
- Administer and support NASA's enterprise SIP infrastructure, including Session Manager Edition (SME), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Presence Server (CUPS), Cisco Unified Border Element (CUBE), analog voice gateways, and MS Teams Telephony.
- Design and implement integration strategies for emerging technologies that enhance user experience and operational efficiency.
- Conduct lab testing and validation of system upgrades, software releases, and architectural changes before production deployment.
- Develop Release and Deployment Packages (RDPs) and implementation documentation for engineering and operations teams.
- Partner with cybersecurity personnel to maintain system security documentation and develop remediation strategies for identified vulnerabilities.
- Provide advanced Tier 3 engineering support to voice services teams throughout the NASA enterprise.
- Develop transition and migration plans supporting adoption of next-generation communication technologies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
