Trader Voice Engineer

Wells Fargo•Charlotte, NC

About The Position

Wells Fargo is seeking a Trader Voice Engineer to join its Infrastructure Engineering team. The role is responsible for designing, implementing, supporting, and enhancing voice technologies that enable trading and capital markets businesses to operate efficiently and securely. The engineer will help deliver highly available, resilient, and compliant communication solutions in partnership with infrastructure, network, and business teams, supporting critical trading operations while advancing platform modernization, operational excellence, and end-user experience. The role serves as the senior technical lead for Wells Fargo’s global Trader Voice environment and provides strategic direction for trader communications platforms, including voice turrets, intercom, recording, and voice infrastructure technologies. It leads architecture and engineering for trading-floor voice communications and regulated voice recording solutions, develops technology standards and lifecycle and resiliency strategies, and drives modernization involving cloud-enabled voice services, SIP, and next-generation communications platforms. The engineer provides technical guidance to teams supporting trading turrets, SIP infrastructure, Session Border Controllers (SBCs), voice recording platforms, Microsoft Teams Voice, and enterprise telephony systems. The role also designs disaster recovery and business continuity solutions, supports regulatory adherence for communications retention, surveillance, and recordkeeping, leads incident response and continuous improvement, mentors engineers, and advises executive leadership on strategic voice initiatives. After-hours support is expected during critical incidents.

Requirements

7+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through work experience, training, military experience, education.

Nice To Haves

Experience engineering solutions for IPC and Cloud 9 turret platforms.
Experience with compliance recording solutions.
Knowledge of Verba and Verint voice recording platforms.
Microsoft Teams Voice certification and enterprise deployment experience.
Experience with Azure-based voice architectures.
Financial industry trading-floor support experience.
Knowledge of operational risk and regulatory compliance requirements related to electronic communications.
Experience managing strategic vendor relationships and service providers.

Responsibilities

Serve as the senior technical lead for Wells Fargo's global Trader Voice environment.
Define the strategic roadmap for trader communications platforms, including voice turret, intercom, recording, and voice infrastructure technologies.
Lead architecture and engineering efforts for trading-floor voice communications and regulated voice recording solutions.
Develop technology standards, lifecycle management strategies, and resiliency requirements for business-critical voice environments.
Partner with Trading, Compliance, Risk, Information Security, Infrastructure, and Operations teams.
Drive modernization initiatives involving cloud-enabled voice services, SIP technologies, and next-generation communications platforms.
Lead technical assessments, vendor evaluations, and proof-of-concept activities.
Provide guidance to engineering teams supporting trading turrets, SIP infrastructure, Session Border Controllers (SBCs), voice recording platforms, Microsoft Teams Voice, and enterprise telephony systems.
Design and implement highly available disaster recovery and business continuity solutions.
Ensure adherence to regulatory requirements relating to communications retention, surveillance, and recordkeeping.
Provide executive-level technical consultation and recommendations on strategic voice initiatives.
Mentor engineers and drive engineering best practices across the organization.
Lead major incident response activities related to trader communications infrastructure.
Drive continuous improvement focused on stability, resiliency, and user experience.
Collaborate with global technology teams across multiple geographic regions.
Present technical strategy and engineering recommendations to executive leadership.
Participate in after-hours support during critical incidents.