Voice Network Engineer

Leidos•Greenbelt, MD

About The Position

The AEGIS Sector at Leidos is seeking a Voice Network Engineer to support NASA's enterprise communications environment at Goddard Space Flight Center. The role contributes to the architecture, design, integration, testing, and deployment of voice and collaboration technologies across NASA, supporting the strategic evolution of voice services while ensuring reliability, security, and operational excellence. The engineer will work with network architects and engineering teams across NASA centers to modernize enterprise voice services, validate approved technologies, and administer NASA's enterprise SIP infrastructure. The position also supports emerging technology integrations, system upgrades and deployments, cybersecurity remediation, Tier 3 engineering, and migration to next-generation communications technologies.

Requirements

Bachelor's degree and 12 years of experience in network engineering.
Excellent written and verbal communication skills, including the ability to present technical information to technical and non-technical audiences.
Extensive experience supporting Cisco Unified Communications environments.
Strong understanding of Session Initiation Protocol (SIP), Voice over IP (VoIP) technologies, enterprise voice network design, VMware virtualization platforms, telecommunications standards and protocols, and MS Teams Telephony.
Ability to work independently in a dynamic, fast-paced environment.
Experience developing technical documentation, engineering standards, and operational procedures.
Ability to manage multiple projects while meeting customer requirements and project deadlines.
U.S. citizenship.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Cisco certifications such as CCNA or CCNP Collaboration.
Experience deploying and supporting Microsoft Teams Telephony solutions.
PowerShell scripting and automation experience.
Advanced knowledge of Cisco Collaboration platforms, applications, and hardware.
Experience supporting large-scale enterprise voice networks in a complex, multi-site environment.
Familiarity with government, aerospace, or large enterprise communications infrastructures.

Responsibilities

Collaborate with Network Architects to develop and advance NASA's enterprise voice and collaboration architecture.
Partner with AEGIS engineering teams across NASA centers to modernize voice network services in accordance with established standards and best practices.
Evaluate, test, and validate approved voice and collaboration technologies for deployment within the NICS contract environment.
Administer and support NASA's enterprise SIP infrastructure, including Session Manager Edition (SME), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Presence Server (CUPS), Cisco Unified Border Element (CUBE), analog voice gateways, and MS Teams Telephony.
Design and implement integration strategies for emerging technologies that enhance user experience and operational efficiency.
Conduct lab testing and validation of system upgrades, software releases, and architectural changes before production deployment.
Develop Release and Deployment Packages (RDPs) and implementation documentation for engineering and operations teams.
Partner with cybersecurity personnel to maintain system security documentation and develop remediation strategies for identified vulnerabilities.
Provide advanced Tier 3 engineering support to voice services teams throughout the NASA enterprise.
Develop transition and migration plans supporting adoption of next-generation communication technologies.