Voice Communication Specialist

Cleveland Clinic•Lyndhurst, OH

23h•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Beachwood Family Health and Surgery Center continues to provide the excellent healthcare our patients have come to expect from Cleveland Clinic. At this facility, you will join a team of caregivers committed to serving the east side community with compassion, empathy and kindness. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS. A caregiver in this position will work primarily 7:00am to 8:00pm shifts with an evening and/or weekend rotation (including Saturday or Sunday). Evening shifts may include 11:30am to 8:00pm, with schedules varying based on business needs.

Requirements

High School Diploma
A minimum of 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience
Understanding of networking/distributed computing environment concepts and principles of client/server configuration
Excellent knowledge of messaging technology and project management skills

Responsibilities

Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.
Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
Direct hospital personnel request conference calls to conference company as procedures described.
Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.
Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
Process group alert test twice daily.
Expedite medical emergency and crises intervention procedures using page and established procedures.
Assist staff with out-of-service pages by performing program changes using page systems.
Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.
Assist personnel in contacting on-call physicians and other on-call personnel.
Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
Operate various systems and facsimile equipment.
Send domestic and international telegrams using telex format on CRT.
Receive, log and dispatch incoming telex and facsimile messages.