Vocational Trainee - Customer Service (Shopette)

WellPower•Denver, CO

11d•$19•Onsite

About The Position

WellPower's Vocational Trainee program provides experience to individuals who have a mental illness and who wish to learn a job or vocation. The goal of the program is to help individuals obtain work related skills and experiences that will lead to regular employment in the communities where they live. If selected, each program provide 9-11 months of learning experiences meant to support preparation for competitive employment.

Requirements

Actively enrolled in and receiving services by WellPower.
Standing, walking, bending, stooping, kneeling, and reaching.
Must be able to lift and carry up to 50 pounds regularly and occasionally heavier loads with assistance.

Nice To Haves

Develop professional and empathetic communication skills
Gain tools to remain calm and respond during a “crisis” (a situation is escalating; a person is upset or there is a medical emergency etc.)
Gain confidence in communicating challenges and ideas to co-workers, supervisors, and managers
Communicate tardiness and absences in a timely manner to front desk and direct supervisor
Communicate with fellow coworkers & supervisors in a professional and mindful manner.
Communicate needs of safety to fellow coworkers and supervisors and address safety concerns immediately
Communicate and alert Supervisor of any falls, slips, injuries or messes that may need to be cleaned up.
Conduct honest processing and storage of products
Provide consistent and fair distribution (placement) of products and shopping opportunity for all community members
Enjoy personal shopping during allocated time blocks for vocational employees
Communicate any unethical behaviors to direct supervisor or manager

Responsibilities

Greeting PWS and providing friendly & professional customer service by offering help, engaging in brief conversations, and thanking them for their visit.
Receive donations arriving at the back door as needed.
Assist with directing PWS on how to check in at the Shopette.
Provide answers to various questions from people we serve and/or direct them towards the best person who can provide an answer.
Follow directions provided by supervisor when completing tasks.
Stock shelves by organizing items, facing products, and keeping items easy to reach.
Maintain a clean work environment by wiping surfaces, dusting, and keeping isles clear.
Help customers find and locate items, as well as answering any questions regarding to products.
Support checkout by bagging items carefully and keeping the register neat and orderly.
Report low stock, damaged, or misplaced inventory to supervisor.
Assist in other departments such as warehouse and inventory as needed.
Restock clothing racks up to twice a day to keep items full, neat, and easy to shop.
Abide by all safety rules within the store and warehouse.
Maintain a trauma informed environment of wellbeing, and support creating a safe and respectful environment.