CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Philadelphia, PA

13d•$16 - $16•Onsite

About The Position

This role involves customer interaction, processing transactions, maintaining store appearance, and stocking merchandise. The trainee will also receive cross-training in other areas to promote growth and productivity. The position requires adherence to company policies, professional etiquette, and the ability to handle various store operations.

Requirements

Must possess professional etiquette.
Must achieve 40% Round-Up transaction average every month.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.

Nice To Haves

Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
Train to complete opening and closing procedures as necessary.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking customers, listening and responding to concerns, managing the register line, and using good phone etiquette.
Provide short, clear, timely announcements.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by sizing merchandise and organizing wares and furniture.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems.
Maintain interior and exterior of the store in a neat, clean, and orderly manner.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.