CUSTOMER SERVICE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Brick Township, NJ

13d•$16 - $16•Onsite

About The Position

This role is for a Customer Service Trainee responsible for processing register transactions, engaging customers, maintaining the sales floor, and assisting with store operations. The trainee will receive cross-training in other roles to promote growth and productivity. The position requires adherence to all company policies and safety procedures, professional etiquette, and a commitment to customer satisfaction and supporting the company's job training initiatives.

Requirements

Professional etiquette.
Ability to process register transactions, handle money, and count down a drawer.
Ability to achieve 40% Round-Up transaction average every month.
Ability to engage customers successfully using specific steps.
Ability to use good phone etiquette and answer within 3 rings.
Ability to provide short, clear, timely announcements.
Ability to stock and maintain sales floor with newly processed merchandise.
Ability to maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Ability to maintain sales floor by recovering sales floor and dressing rooms.
Ability to establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
Ability to maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Ability to maintain a clean and neat personal appearance at all times.
Must wear company issued uniform.
Regular attendance is required.
Customer Service: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking the customer, listening and responding to concerns, engaging at the register, and using good phone etiquette.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via merchandise type, markings, or by asking for assistance.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain interior and exterior of the store in a neat, clean, and orderly manner, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
Maintain a clean and neat personal appearance and wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.