CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Pennsauken Township, NJ

11d•$16 - $16•Onsite

About The Position

This position involves customer interaction, processing transactions, and maintaining the store environment. The trainee will engage customers, handle money, and contribute to the store's operations. Cross-training will be provided for Donation-Utility Associate and Barcoder roles to foster employee growth and company productivity. Responsibilities include stocking merchandise, maintaining sales floor organization, and assisting with opening and closing procedures.

Requirements

Must possess professional etiquette.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.

Nice To Haves

Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps (greeting, focusing, maintaining store appearance, walking, talking, showing, thanking, listening, responding, managing register line, using phone etiquette, and making announcements).
Achieve a 40% Round-Up transaction average monthly.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner.
Complete opening and closing procedures as necessary.
Perform other essential duties as assigned.