VITA Site Support Specialist

United Way of Tarrant County•Fort Worth, TX

1d•Onsite

About The Position

United Way of Tarrant County is hiring several temporary/seasonal VITA Site Support Specialists for approximately January 2027 through April 2027, based on community needs and acceptable performance. The role supports daily operations and customer service at an assigned Volunteer Income Tax Assistance (VITA) site, helping provide taxpayers with a welcoming and organized experience. It supports site procedures, program documentation, organization, and administrative activities, and assists the VITA Site Coordinator with effective site operations. There are no supervisory responsibilities. The position requires adherence to IRS Quality Site Requirements, Standards of Conduct, and site privacy requirements. The specialist assists with site opening, closing, and readiness; maintains site records and documentation; provides information and forms to taxpayers; and supports volunteers with general site procedures and non-tax-related questions. The role also supports the mission and values of United Way of Tarrant County. The position is based at a United Way of Tarrant County office or an assigned VITA location. Staff meetings are required weekly. During open tax season, availability is required from 9 a.m. to 3 p.m. Monday through Saturday according to the individual site schedule, with schedule adjustments for evening tax-season hours and some evening and weekend work. Occasional driving between VITA sites and occasional remote work requiring reliable internet access may be needed.

Requirements

Must be eligible to work in the United States; sponsorship is not available.
Excellent verbal and written communication skills, including group presentation skills.
Excellent analytical and networking skills.
Ability to work in a fast-paced environment and under pressure.
Professionalism, discretion, and consideration when working with diverse clients and volunteers.
Flexibility in work hours, including occasional evenings and weekends and frequent evening and weekend hours during open tax season.
Ability to manage multiple tasks and meet deadlines effectively.
Ability to work independently and as a team member.
Demonstrated computer proficiency.
One to two years of customer service experience.
Strong customer service focus and ability to work helpfully and supportively with the public.
Reliability, ability to meet deadlines, and follow-through on commitments.
Strong interpersonal skills with people from diverse cultures and life circumstances, and ability to manage differing interests and viewpoints.
Office organization, management, and administrative skills.
Ability to use strategic thinking and good judgment.
High degree of accuracy in work and documentation.
High school diploma or GED.
Valid Texas driver's license, minimum state insurance, and reliable transportation, or ability to secure transportation, for occasional driving between VITA sites.
Reliable internet access for occasional remote work.
Consistent communication skills and familiarity with client populations including low-income households and people experiencing homelessness.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to pass the required IRS Volunteer Standards of Conduct Certification, Intake/Quality Review, Advanced Certification, and Site Coordinator Training within the required timeframe.
Fluency in English.

Nice To Haves

Associate degree.
Experience with databases, Word, Excel, and PowerPoint.
Prior VITA experience.
Experience working with volunteers.
Fluency in Spanish, written and oral; required for certain locations.
Personal values consistent with the United Way mission.

Responsibilities

Understand and implement IRS Quality Site Requirements and Standards of Conduct at the assigned site.
Present information effectively and respond to questions from colleagues, clients, customers, and the public.
Provide a positive service experience for every taxpayer.
Ensure taxpayers receive appropriate information and forms.
Assist the Site Coordinator with daily site opening, closing, and readiness activities, including work areas, supplies, equipment, and materials.
Maintain accurate site records, logs, checklists, and required administrative documentation.
Provide administrative and operational support to the Site Coordinator and assist volunteers with general site procedures and non-tax-related questions.
Follow site privacy requirements and maintain the confidentiality of records and taxpayer information in accordance with Publication 4299.
Support the mission and values of United Way of Tarrant County.
Perform additional duties as assigned.