Site Support Specialist (Olathe)
About The Position
This is an onsite combination of level 1 and level 2 help desk and technical support. The role handles a variety of onsite support needs, with common tickets involving password resets, permissions, printers and network devices, and hardware and software service. The daily workload is approximately 90% tickets and 10% project work, with a strong emphasis on customer support. The organization promotes from within and will provide opportunities to participate in projects to support future growth and movement within the IT team. The specialist will communicate with leadership, participate in training, and stay current on new technologies and procedures. This is a contract-to-hire position based in Olathe, Kansas.
Requirements
- Experience with desktop support, troubleshooting, hardware, and help desk or service desk support.
- Strong customer service skills.
- Experience or skills with Office 365, networking, ServiceNow, and Active Directory.
- Ability to communicate with leadership.
- Confidence in work and willingness to learn and improve.
- Ability to work as an onsite support generalist.
Responsibilities
- Resolve help desk and technical support tickets, including password resets and permissions issues.
- Support printers, network devices, and hardware and software service needs.
- Provide strong customer support and communicate with leadership.
- Provide onsite support across a range of technical needs.
- Participate in project work, approximately 10% of the daily workload.
- Participate in training sessions and stay updated on new technologies and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
