Vita Site Coordinator
About The Position
The VITA Coordinator supervises the Voluntary Income Tax Assistance (VITA) program and supports volunteers who assist participants with tax returns. The coordinator is expected to act courteously and professionally while upholding Goodwill values of empowerment, public trust, respect, innovation, quality, and safety. This is a temporary position with a tentative term from December 1 through April 15. The role oversees volunteer scheduling and tax preparation activities at the site, ensures intake and preparation procedures support quality returns, and manages timely filing and electronic submission of returns. It also includes protecting participant privacy, maintaining reporting and file-management procedures, ensuring site quality requirements, and closing sites at designated times. The coordinator contributes to department and agency objectives, follows agency policies and procedures, and performs other assigned duties.
Requirements
- Bachelor’s degree and/or two years of tax preparation experience.
- Strong written and verbal communication skills.
- Organizational and management skills to work with volunteers and coalition partners.
- Basic tax knowledge; advanced certification required.
- Professional work ethic and ability to work independently.
- Ability to work early evening and weekend hours.
- Ability to use a computer.
- Knowledge of Microsoft Suite.
- Ability to work with individuals from diverse backgrounds.
- Strong customer service and interpersonal skills.
- Ability to problem-solve and work under pressure.
- Understanding of tax laws and ability to answer general tax questions.
- Bilingual ability required.
Responsibilities
- Develop and maintain volunteer schedules at the VITA site.
- Supervise volunteer tax preparation activities at the site.
- Establish and ensure compliance with intake and tax-preparation procedures to support quality returns.
- Ensure timely filing of all returns.
- Protect participant confidentiality and privacy.
- Develop reporting and file-management procedures to support accurate data reporting.
- Ensure all quality site requirements are in place at VITA sites.
- Close sites at designated times.
- Electronically file tax returns prepared by volunteer preparers each day and correct rejected returns.
- Uphold agency core values at work and in the community.
- Contribute to department and agency objectives and goals.
- Comply with department and agency policies, procedures, and regulations.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
