Vita Site Coordinator

The Community Builders•Boston, MA

13d•Onsite

About The Position

The Community Builders (TCB), in partnership with the Boston Tax Help Coalition (BTHC), will operate an IRS Volunteer Income Tax Assistance (VITA) site during the 2027 tax filing season. The VITA Site Coordinator leads the site’s day-to-day planning and operations, supports and supervises volunteers, maintains compliance with IRS and organizational requirements, and helps provide eligible taxpayers with accurate, timely, high-quality free tax preparation services. The role coordinates site planning, client flow, staffing, volunteer schedules and support, required training and certifications, tax preparation and quality review, e-filing, and transmission of federal and Massachusetts state returns. The coordinator also works with TCB staff and BTHC on operational planning, technical assistance, required meetings and trainings, reporting, and timely communication about changes or issues. Responsibilities may vary according to the partner organization’s staffing and operating model, and some functions may be shared with other designated staff. This is a part-time, seasonal position expected to run from November 1, 2026 through May 1, 2026 as written in the posting. The role is expected to involve approximately 5–10 hours per week and 120–150 hours over the term, with the heaviest workload from February 1 through April 15. Tax-site hours are Saturdays from 9:00 a.m. to 3:00 p.m., February 6 through April 10, 2027. Other work may include virtual or in-person meetings, taxpayer meetings, and trainings. The work location is the Anna Mae Cole Community Center in Jamaica Plain, Boston. Compensation is $30–$35 per hour based on experience.

Requirements

Experience preparing individual income tax returns.
Ability to complete required IRS VITA certification, including Advanced certification, and Site Coordinator training before the site opens.
Strong organizational, communication, customer-service, and problem-solving skills.
Ability to work effectively with people from varied backgrounds and provide respectful, client-centered service.
Ability to maintain confidentiality and follow taxpayer privacy and data-security requirements.
Comfort using computers, tax preparation software, and basic online systems.
Availability for a part-time seasonal schedule, with tax-site work on Saturdays from February 6 through April 10, 2027, 9:00 a.m. to 3:00 p.m.
Ability to work approximately 5–10 hours per week and 120–150 total hours over the stated term, with the heaviest workload between February 1 and April 15.

Nice To Haves

Prior VITA/TCE experience is strongly preferred.
Experience supervising volunteers, staff, or community programs is preferred.
Spanish speaker strongly preferred.

Responsibilities

Work with TCB staff and BTHC to finalize the site plan, including hours, service model, client flow, staffing, equipment, and operational details.
Coordinate site preparation and daily operations, including intake and eligibility screening, tax-preparation workflow, quality review, e-filing, transmission, and troubleshooting.
Ensure compliance with applicable IRS, BTHC, and partner policies, including taxpayer privacy, data security, and quality requirements.
Communicate and post site hours, client instructions, required signage, and other service information; maintain a clear contact process for taxpayers and volunteers.
Coordinate volunteer communication, scheduling, assignments, and day-to-day support with designated staff as applicable.
Coordinate with staff responsible for volunteer recruitment, training, placement, scheduling, and certification tracking to support site coverage and volunteer readiness.
Provide site-specific orientation, refresher guidance, technical assistance, program updates, and volunteer logistics and resources.
Monitor staffing coverage and promptly communicate significant volunteer or staffing gaps to partner staff and the designated BTHC contact.
Complete required IRS VITA certifications, including Advanced tax-law certification, before the site opens; participate in required Site Coordinator, BTHC, and IRS/SPEC training.
Stay current on filing-season updates, procedures, software guidance, and quality requirements communicated by BTHC and the IRS.
Oversee preparation, quality review, e-filing, and transmission of federal and Massachusetts state tax returns in accordance with VITA requirements.
Monitor return status and coordinate resolution of rejected returns, transmission errors, and other filing issues.
Support appropriate return corrections or amendments when needed and within the site's approved service scope.
Coordinate with BTHC and relevant TCB staff on tax-season planning, volunteer support, technical assistance, and troubleshooting.
Attend required BTHC partner, Site Coordinator, and other meetings and trainings.
Support collection and submission of required information on site operations, volunteer participation, service volume, and other performance measures as assigned.
Promptly communicate significant changes in site hours, staffing, operations, or capacity to appropriate partner staff and the designated BTHC contact.
Help the site open and provide services according to schedule, coordinate volunteer staffing and certification, and support accurate and timely return preparation and filing.
Achieve at least 150 successfully filed tax returns.