Visual Merchandising and Retail Supervisor

City Museum • St. Louis, MO

1d

About The Position

The Visual Merchandising and Retail Supervisor manages the Retail staff department, including staff performance and attendance, and oversees ongoing customer service interactions with guests. The role includes assigning daily staff positions and schedules, assisting with retail and ticket sales, maintaining museum standards, and using visual merchandising practices to help increase sales. The supervisor also closes and locks up the museum daily and follows all museum policies and procedures.

Requirements

• Applicants must be 18 years of age or older.
• Ability to provide guidance and supervision to staff members.
• Ability to communicate effectively with the public, customers, and staff members.
• Ability to use visual merchandising to generate sales.
• Be aware and attentive, and work well with others.
• Energy and enthusiasm for long days.
• Ability to work in extreme weather conditions while taking precautions, including hydration and sun protection.
• Must be able to work days, evenings, weekends, and holidays to meet business needs.
• Approachable and outgoing.
• Must be able to stand for extended periods.
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
• Ability to climb stairs.

Nice To Haves

• Experience in museums, zoos, amusement parks, or tourist-centric merchandise and retail operations.

Responsibilities

• Assign staff to daily positions and establish schedules for daily staff.
• Close and lock up the museum daily.
• Greet guests and provide polite, expedient, superior customer service.
• Maintain knowledge of and consistently enforce museum rules and regulations, including the sales model, refund policy, rainchecks, and cashier/register policies.
• Assist customers with retail and ticket purchases.
• Communicate with management and other employees, including through two-way radios.
• Remain attentive at all times.
• Maintain a clean and safe work environment for customers and employees.
• Answer customers’ questions about the City Museum, including facility layout and amenities.
• Perform zone walk-throughs and ensure zones meet museum standards.
• Use visual merchandising practices to increase or generate higher sales.
• Follow all museum policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed