Lead Director, Visual Merchandising--Retail Design and Decor

CVS Health•Woonsocket, RI

1d•$100,000 - $231,540

About The Position

The Director, Retail Design & Décor defines and executes enterprise retail design strategy across customer-facing environments, creating a consistent and engaging brand experience aligned with CVS Health’s brand purpose, customer insights, and business objectives. The role oversees the development, implementation, and governance of permanent interior retail design standards and elements, including flooring, lighting, wayfinding, signage, millwork, materials, décor, furnishings, and brand standards. The position partners with cross-functional stakeholders to support new store openings, remodels, format evolutions, service expansions, and strategic retail initiatives across Pharmacy, Front Store, MinuteClinic, and Specialty Health Services. It leads internal and external design teams, influences executive stakeholders, and delivers innovative, customer-centric solutions that improve the shopping experience while maintaining operational excellence, brand consistency, and financial stewardship. The role calls for strategic leadership and expertise in retail environments, design innovation, project execution, and large-scale program management.

Requirements

10+ years of progressive experience in retail design, store planning, visual merchandising, architecture, interior design, or a related discipline, including 5+ years in a leadership role managing teams and enterprise-level initiatives.
Demonstrated experience developing and executing enterprise retail design strategies and standards that support brand objectives and improve customer experience across multi-site retail environments.
Experience leading large-scale retail design programs for new store development, remodels, resets, and prototype evolution within a national or multi-location retail organization.
Proven success managing cross-functional teams and influencing stakeholders across Design, Merchandising, Marketing, Store Operations, Construction, Procurement, Finance, and Real Estate.
Expertise in one or more of these disciplines: retail design and décor; visual merchandising and display design; interior design and FF&E specification; architectural design and store development; space planning and store layout optimization; construction and retail fixture installation; vendor management and contract negotiations; or capital and expense budget management.
Proven experience managing multiple concurrent projects with competing priorities while delivering results on schedule and within budget.
Demonstrated ability to lead, coach, and develop direct reports, consultants, agency partners, and vendor resources.
Previous experience developing business cases and presenting recommendations, design strategies, and project outcomes to senior leadership and executive stakeholders.
Experience managing capital and operating budgets and evaluating project ROI, cost-saving opportunities, and vendor performance.
Proficiency with industry-standard design and visualization tools, including AutoCAD, Revit, SketchUp, and Adobe Creative Suite (InDesign, Illustrator), or related applications.
Experience using emerging technologies, process improvements, and workflow automation tools to improve design execution, collaboration, and operational efficiency.
Bachelor’s degree or a combination of years of relevant work experience.

Responsibilities

Define and execute enterprise retail design strategy across customer-facing environments.
Oversee development, implementation, and governance of permanent interior retail design standards and elements.
Partner with cross-functional stakeholders to support store openings, remodels, format evolutions, service expansions, and strategic retail initiatives.
Lead internal and external design teams and influence executive stakeholders.
Deliver customer-centric design solutions that enhance the shopping experience while supporting operational excellence, brand consistency, and financial stewardship.
Manage multiple concurrent projects and deliver results on schedule and within budget.
Lead, coach, and develop direct reports, consultants, agency partners, and vendor resources.
Develop business cases and present recommendations, design strategies, and project outcomes to senior and executive stakeholders.
Manage capital and operating budgets and evaluate project ROI, cost-saving opportunities, and vendor performance.
Leverage emerging technologies, process improvements, and workflow automation to improve design execution, collaboration, and operational efficiency.