Visual Merchandiser- Arden Fair

H&M•Sacramento, CA

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to the store’s guidelines, and use awareness of trends and competitors to inform, coach, upskill, and develop the store team. The role combines customer and sales support, trend awareness, team development, and hands-on visual and commercial execution. You plan and adapt your workload with Store Management and the Area Visual Manager, maintain campaign and sale presentations, follow sales performance, and help improve customer satisfaction and store results. You keep the store’s product presentation, signage, layout, navigation, fixtures, and sales materials aligned with current guidelines while maintaining a clean, organized, and safe environment. The successful candidate is curious, creative, proactive, solution-focused, flexible, and an effective communicator. They have an interest in fashion and leadership skills and can apply visual and commercial experience in a dynamic environment.

Requirements

Experience being solution-focused to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Fashion interest, leadership skills, effective communication, creativity, curiosity, proactivity, flexibility, and a solution-focused approach.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation according to guidelines, and represent H&M positively in customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets and store goals.
Follow store procedures, OMNI service best practices, operational routines, legal requirements, and communication practices.
Keep up to date with fashion, trends, styles, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
Share fashion, seasonal, visual, and commercial information with store teams, including price perception and in-store communication.
Coach and develop the store team’s visual and commercial skills and support daily routines and best practices to maintain presentation standards and customer service.
Develop talent, provide onboarding training to new colleagues, and organize and carry out visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion projects as needed.
Execute visual and commercial styling based on the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selection of stockroom garments, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines to create an inspirational and commercial customer experience.
Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
Maintain price signs in windows and throughout the store according to Global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and layout.
Ensure sufficient sale and other activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.