Visual Merchandiser

H&M Group•Novi, MI

5d•$19 - $21

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop the store team. The role includes planning and executing store visual activity and campaigns, monitoring sales reports and commercial opportunities, and working with Store Management and Area teams to support customer satisfaction and sales targets. You keep up with fashion trends and translate trend insights into product presentation and styling. You coach colleagues, support onboarding and training, and maintain visual and commercial standards across the sales floor and back of house. You will also maintain windows, layouts, signage, lighting, navigation, fixtures, display forms, and point-of-sale materials in accordance with guidelines and local routines. The expected base salary range is $18.60–$21.39 per hour. The position is hourly and non-exempt.

Requirements

Curiosity and creativity, with a proactive, solution-focused, and flexible approach.
Effective communication skills and the ability to achieve results cross-functionally.
Fashion interest and leadership skills.
Ability to apply visual and commercial experience in a dynamic environment.
Experience being solution-focused to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.

Responsibilities

Contribute to the store’s total OMNI customer experience by ensuring visual and commercial curation according to guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure good garment care and stock levels, and provide input on allocation to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets and store goals.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
Keep up to date with fashion trends, products, brands, competitors, and relevant influencers, and plan time to develop trend awareness and styling techniques.
Share fashion, seasonal, visual, commercial, and in-store communication information with the store team.
Coach and develop the store team’s visual and commercial skills and support daily routines and best practices.
Develop and coach talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion projects.
Execute store visual and commercial curation and styling based on the commercial calendar, allocation, activation plan, trends, mood boards, and guidelines.
Carry out sample-picking routines, including selecting stockroom garment quantities, accessories, and shoes to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
Maintain price-sign balance and upkeep in windows and throughout the store in line with global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Maintain and care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Global development opportunities and access to a large global talent community.