Visual Information Specialist

Veterans Health Administration • New Orleans, LA

6d • Hybrid

About The Position

The primary purpose of this position is to provide photographic, video, audiovisual, and graphic design services and products in support of direct and indirect patient care, research, administrative, training, academic and public affairs purposes, applying the appropriate rules and regulations used in conducting Department of Veterans Affairs (VA) business. This role supports the Medical Center PAO Office and functions as the primary liaison to multiple staff offices, serving as the conduit for information flow and publications. The specialist monitors daily news and information sites regarding VA/VHA matters that affect SLVHCS, analyzes the subject matter of incoming information for appropriate distribution, and receives and monitors completed actions or responses. They write articles and stories for completeness and accuracy against known policies and procedures, ensuring PAO action or inquiry is closed out with the inquirer or office. The role involves working closely with senior management in implementing and evaluating policies, plans, and internal operation systems, and coordinating with appropriate individuals or offices to develop proposals and supporting materials for presentations. This includes completing all steps required within an event management process, such as facilitating event selection, developing agendas, managing contracts and logistics, disseminating information to attendees, and ensuring smooth event execution, including town hall meetings with internal staff. The position requires the ability to accurately match or detect differences among colors, including shades of color and brightness, and to identify people, animals, or objects based on their characteristics. PA functions must always be produced with dignity and accuracy.

Requirements

• Must be a U.S. Citizen.
• Must complete all required steps in the process, including the application, questionnaire, and an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Duties require some physical exertion, such as long periods of standing, sitting, or recurrent lifting of moderately heavy items such as equipment and large rolls of oversize printer paper.
• Manual dexterity between hands and eyes and the ability to perceive and sense color hues and chroma accurately is necessary.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• For a GS-07 position, must have served 52 weeks at the GS-05.
• For a GS-09 position, must have served 52 weeks at the GS-07.
• For a GS-11 position, must have served 52 weeks at the GS-09.
• Individual Occupational Requirement: Major study -- commercial art, fine arts, art history, industrial design, architecture, drafting, interior design, photography, visual communication, or other fields related to the position. Some positions may also require subject-matter knowledge of medicine, science, or technical equipment. Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis.
• Specialized Experience (for positions above GS-05): Experience in the actual type of work for which application is made.
• To qualify at the GS-07 grade, must have one year of specialized experience equivalent to at least the next lower grade GS-05 or higher and/or meet educational requirements or a combination of specialized experience and education.
• Specialized Experience examples for GS-07: Video editing capability with Adobe Creative Suite, Video Capture Experience, Green screen experience, Graphics Experience, Basic photography skills with Nikon, Canon camera.
• To qualify at the GS-09 grade, must have one year of specialized experience equivalent to at least the next lower grade GS-07 or higher and/or meet educational requirements or a combination of specialized experience and education.
• Specialized Experience examples for GS-09: Video editing capability with and sound design capabilities with Adobe Creative Suite, Video Capture experience with more than 2 platforms, Green screen experience to include lighting dynamics, Graphics experience to include motion graphics, Basic photography skills with Nikon, Canon camera and scene change experience with additional lighting.
• To qualify at the GS-11 grade, must have one year of specialized experience equivalent to at least the next lower grade GS-09 or higher and/or meet educational requirements or a combination of specialized experience and education.
• Specialized Experience examples for GS-11: Fluent in Adobe Creative Suite, Video Capture experience with more than 2 platforms and fluent in still picture movement, Fluent in all aspects of green screen operations, Fluent in digital and printed graphics, Expert photography skills with multiple platforms and expert level light manipulation skills.

Nice To Haves

• Telework eligibility will be discussed during the interview process.

Responsibilities

• Provide photographic, video, audiovisual, and graphic design services and products.
• Support direct and indirect patient care, research, administrative, training, academic, and public affairs purposes.
• Serve as the primary liaison to multiple staff offices and as the conduit for information flow and publications.
• Monitor daily news and information sites regarding VA/VHA matters that affect SLVHCS.
• Analyze the subject matter of incoming information for appropriate distribution.
• Receive and monitor completed actions or responses.
• Write articles and stories for completeness and accuracy against known policies and procedures.
• Ensure PAO action or inquiry is closed out with the inquirer or office.
• Work closely with senior management in implementing and evaluating policies, plans, and internal operation systems.
• Coordinate with appropriate individuals or offices to develop proposals and supporting materials for presentations.
• Complete all steps required within an event management process, including facilitating event selection, developing agendas, managing contracts and logistics, disseminating information to attendees, and ensuring smooth event execution.
• Coordinate events hosted by officials, including town hall meetings with internal staff.
• Accurately match or detect differences among colors, including shades of color and brightness.
• Accurately identify people, animals, or objects based on knowledge of their characteristics.
• Ensure PA functions are always produced with dignity and accuracy.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree