Visitor Services Representative

MIT Lincoln Laboratory•Lexington, MA

1d•$65,000 - $86,200•Onsite

About The Position

The Security Department’s overall mission is to identify and counter security threats to the MIT Lincoln Laboratory’s mission of development of game-changing technology in support of National Security, including guarding against compromise by foreign intelligence agencies and insider threats. To accomplish this mission, this department formulates and implements policies, plans, and actions designed to protect facilities against threats of vandalism, accidental destruction, and sabotage; and safeguards personnel, classified and unclassified information systems, personal identifiable information, property, and other assets from exploitation and recruitment by foreign intelligence agencies. We foster a culture where security professionals are empowered to solve complex security problems in close collaboration with Laboratory research teams and Government counterparts. Our people are our most important resource, and we encourage a casual and flexible opportunity-filled working environment that is technology-focused. Where mission needs can be met, the Security Department encourages flexible schedules and hybrid remote work arrangements. MIT Lincoln Laboratory is a Federally Funded Research and Development Center (FFRDC) whose mission is research in support of National Security. Mission – The Security Services Department's (SSD) overall mission is to ensure a safe and secure environment and protect MIT Lincoln Laboratory at all facilities in which staff members perform their mission of research and development. To accomplish this mission, this department formulates and implements policies, plans, and actions designed to protect facilities against threats of vandalism, accidental destruction, and sabotage; and safeguards personnel, classified and unclassified information systems, personal identifiable information, property, and other assets from exploitation and recruitment by foreign intelligence agencies.

Requirements

Associate’s degree in Business Management, Security Management, Industrial Security, Criminal Justice or related field
A minimum of two years of progressively responsible administrative experience desired
Knowledge of the DoD Industrial Security program or related environment preferred
knowledge of PCs and associated business software such as MS Excel, PowerPoint, and Word
Ability to work successfully in team environments to meet schedule deadlines
Must be able to organize and maintain hardcopy/ electronic files in an up-to-date order
U.S. Citizenship required
The successful candidate will be subject to pre-employment investigation and must meet all eligibility requirements for access to classified information including compartmented programs
Must possess a valid U.S. driver’s license

Nice To Haves

Preference will be given to candidates with an existing Secret government clearance
Interpersonal, organizational, and verbal communication skills.
Familiarity with business software: Excel, Word, PowerPoint, Office, etc.

Responsibilities

Responsible for preparing for all visits and events at the Laboratory, to include assisting with the organization of and planning for approximately 70 major conferences, workshops, and special meetings each year
Perform visitor access control for all visits utilizing internal and external applications in support of badge and access control
Interface with the Laboratory community and visitors, via phone, email, and formal documentation to provide guidance and answers to inquiries
Comply with Laboratory's administrative and security policies and relevant sections of the National Industrial Security Program Operating Manual (NISPOM)
Processing, enrolling, activating, and issuing various forms of Identification (ID) cards to include Laboratory badges, U.S. Air Force Defense Biometric Identification System (DBIDS) card and logical access cards
Administering the process for a Common Access Card (CAC) for Laboratory personnel
Supporting other related facility access and identification functions
Imaging personnel, printing, and issuing new access credentials
Maintaining records and providing follow up and tracking for card issuance
Tracking detailed metrics on volume and cycle times
Maintaining badge stock and supplies and credential management communications
Engaging with Air Force Base representatives on DBIDS & CAC card issues and procedural changes
Facilitating on-boarding activities and briefing of new hires