Visitor Services Associate

Champaign County Forest Preserve District•Mahomet, IL

2d•$18 - $23•Hybrid

About The Position

The Visitor Services Associate is responsible for managing customer service for both individual visitors and groups, including telephone inquiries, entry orientation, gift shop sales, administration support and general information requests for the Museum of the Grand Prairie and the Interpretive Center. The Visitor Services Associate is supervised by the Visitor Services Office Supervisor.

Requirements

High school diploma or equivalent is required.
Ability to work independently without direct supervision
Excellent oral and written communication skills and the ability to interact with the public, staff and volunteers in a positive, enthusiastic manner.
Fluent and able to communicate in English—bilingual skills a plus.
Knowledge of, or ability learn, point of sale systems.
Basic math and money handling skills.
Excellent attention to detail.
Ability to exercise sound judgment and to have a good awareness of safety, particularly in challenging or stressful situations.
Familiarity with standard office procedures, including basic proficiency with Microsoft Office.
CPR/AED and First Aid certification, or willingness and ability to become certified within 12 months of employment (training is provided by the Forest Preserves).

Nice To Haves

Previous retail and/or customer service experience is desired.

Responsibilities

Greet and assist visitors to the museum and interpretive center. Collect and record visitation numbers and information.
Answer telephone, direct messages and requests to appropriate staff.
Ensure the security of the museum, including using security cameras to monitor exhibit spaces and enforcing Visitor Guidelines when necessary.
Open and close museum and interpretive center on scheduled workdays. Checking exhibits, doors, interactives, audiovisuals and security systems.
Share in light housekeeping duties such as dusting, running vacuum, cleaning restrooms, cleaning display cases, window glass, etc.
Provide a positive experience for visitors at the museum and interpretive center by enforcing Forest Preserves’ rules of conduct.
Assist museum staff in tasks related to gift store management, bookkeeping, data entry and/or secretarial work. Assist in routine purchases of office supplies.
Act as sales associate for museum gift shop, including preparation of a daily record of sales and reconciling cash drawers.
Assist with inventory records for all merchandise, consignment work, and complete end-of-the-year inventory.
Perform all job tasks in compliance with the Forest Preserves’ Safety Manual and the department training manual.
Other duties as assigned.