Visitor Services Assistant I, McDonald Observatory Visitors Center

University of Texas at Austin • MCDONALD OBSERVATORY, TX

6d • $31,200 • Onsite

About The Position

The Visitor Services Assistant I supports the McDonald Observatory’s education and public outreach mission by assisting with reservations, admissions, and visitor services at the Frank N. Bash Visitors Center near Fort Davis, Texas. The Visitors Center is open year-round Tuesday through Saturday, and the position has a variable schedule to meet business needs.

Requirements

• High school graduation or GED.
• Customer service and communication experience.
• Experience with front desk functions, including direct customer interactions.
• Accuracy, attention to detail, problem-solving ability, and initiative to seek answers when needed.
• Knowledge of principles and processes for providing customer service.
• Computer skills, including word processing, e-mail, and the Internet.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Post-secondary degree.
• One or more years of experience in a visitor services role at a state park, museum, or similar public venue.
• One or more years of experience in reservations or event sales.
• Experience with ticketing software or a customer relationship management (CRM) system.
• Proficiency in Spanish.

Responsibilities

• Provide customer service and information to visitors, help resolve concerns, and answer questions about policies and procedures.
• Respond to requests for private programs and refer complex questions, media requests, and sponsorship requests to appropriate staff.
• Register visitors and maintain records in an online reservation system under moderate supervision.
• Sell or collect admission and program tickets and memberships.
• Create, update, cancel, and refund reservations.
• Prepare operational reports or records.
• Assist with receipt, disbursement, and accountability of funds; receive cash and checks, account for monies and tickets received during a shift, and turn them in.
• Participate in a cross-functional team and work cooperatively with staff to complete projects.
• Perform other related duties as required to meet business needs.

Benefits

• Competitive health benefits, with employee premiums covered at 100% and family premiums at 50%.
• Vision, dental, life, and disability insurance options.
• Paid vacation, sick leave, and holidays.
• Teachers Retirement System of Texas defined benefit retirement plan.
• Additional voluntary retirement programs: tax-sheltered annuity 403(b) and deferred compensation program 457(b).
• Flexible spending account options for medical and childcare expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED