Assistant Manager Visitor Services

Denver Botanic Gardens•Denver, CO

About The Position

Denver Botanic Gardens is hiring a full-time Assistant Manager Visitor Services in its Membership and Visitor Services Department. The position assists Visitor Services Managers with daily operations in a fast-paced, high-volume environment focused on sales and customer service. The Assistant Manager helps hire, train, and evaluate staff and volunteers; manages cash drawers; resolves customer issues; and supports database management. The role also assumes management and supervisory duties when the Visitor Services Managers are absent. The position supports the Gardens’ mission of connecting people with plants and is expected to represent the Gardens positively, work respectfully and safely, and help provide visitors with a high-quality experience. Regular on-site attendance may be required. Remote work is subject to management discretion and good performance standing. Applications are accepted through December 5, 2026, or until a candidate is found.

Requirements

At least 3 years of prior supervisory experience.
At least 3 years of experience, or a combination of education and equivalent experience.
Strong leadership skills and experience motivating and training personnel.
Excellent customer-service, interpersonal, written, and spoken communication skills.
Strong analytical skills.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to remain stable under pressure and handle stressful situations.
Flexibility and willingness to modify plans as needed throughout the day.
Ability to work a flexible schedule, including evenings, weekends, and/or holidays.
Knowledge of Microsoft Word, Excel, Outlook, and Teams.
Ability to work overtime as necessary.
Commitment to representing the Gardens positively, treating colleagues and the public respectfully, and working safely.
Commitment to the Gardens’ mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world.

Nice To Haves

Associate degree in a museum or cultural environment, or a similar type of organization.
Strong computer skills in Windows-based applications.
Experience managing retail POS software.
Experience with Salesforce and Ticketure software.

Responsibilities

Reconcile Member and Visitor Services shifts and deposits.
Conduct morning huddles with staff and volunteers.
Train and manage Ambassador volunteers.
Ensure calls, emails, and voicemails receive timely responses.
Observe staff to ensure customer-service expectations and Gardens policies and procedures are consistently met.
Evaluate and assess Membership and Visitor Services staff.
Create and implement streamlined, innovative, and successful strategies, policies, and procedures.
Operate Member and Visitor Services with an expectation of outstanding customer service from personnel and Ambassador volunteers.
Ensure compliance with Denver Botanic Gardens and operating policies and procedures.
Set and communicate policies for reports, customer service, cash handling, refunds, and admissions opening and closing, and ensure compliance.
Maintain regular admissions hours and operate during special events, including evenings, holidays, and weekends as necessary.
Resolve customer-service issues.
Assist with hiring, training, and evaluating Membership and Visitor Services staff.
Serve as a positive role model for the Member and Visitor Services team and Denver Botanic Gardens.
Work with all departments to ensure a high-quality experience for Gardens visitors.
Build knowledge of Gardens horticulture, exhibits, programs, and events to reflect the Gardens’ experience and brand.
Perform management and supervisory duties in the absence of the Visitor Services Managers.

Benefits

Choice of medical plans
Dental and vision plans
Life insurance
Flexible Spending Account (FSA)
Healthcare Spending Account (HSA)
Retirement Savings Plan with a 6% company contribution after one year of service for eligible participants
Paid holidays
Vacation time
Sick time
Access to personal lines of insurance
Short-term and long-term disability coverage
Employee Assistance Program (EAP)
RTD ECO pass
Complimentary Denver Botanic Gardens membership for eligible employees
Access to Gardens education classes for eligible employees
Summer concert tickets for eligible employees