Experienced Visitor Relations Tour Guide

Boeing•Mukilteo, WA

11d•Onsite

About The Position

Boeing is seeking an Experienced Visitor Relations Tour Guide professional to deliver world-class experiences at Boeing Future of Flight (BFoF) in Mukilteo, WA. As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, BFoF typically welcomes more than 300,000 visitors every year to experience tours of the Boeing Everett Factory. Visitor Relations Tour Guides are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities may involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts. This role may serve as a member of the LOD (lead on duty) team, a rotating role which acts as a daily shift supervisor responsible for overall quality of service and safety standards for site and guest experiences. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Requirements

Ability to speak intermittently for 90 minutes at a time, up to 4 times daily
Frequent walking on various surfaces and standing
Occasional stair climbing/descent
Occasional to frequent sitting
Occasional grasping/handling and keyboarding/mouse use
Limited lifting, reaching, carrying, pushing/pulling up to 25 pounds, gripping, squatting, neck and head rotation, bending and twisting
Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
3+ years of experience working in customer service or as a service coordinator in a high volume environment
3+ years of experience giving public tours and/or public speaking
Strong communication skills
Strong problem-solving skills
Strong drive for process improvement
Experience working in a team environment
Ability to work outside of standard business hours (evenings, weekends, and holidays)
Ability to perform the physical requirements of this role, including extended periods of walking, standing, and climbing steps within indoor and outdoor environments
Fluent in both verbal and written English

Nice To Haves

Six months experience giving public tours and/or public speaking while representing a brand
Six months experience with technology related to events, exhibits, or POS
Proficient with Microsoft office tools
Any experience with Boeing and/or Boeing Future of Flight

Responsibilities

Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
Actively creates exceptional experiences for a diverse audience
Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
Memorizes and delivers extensive scripted material and approved messaging to guests; leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
Proactively addresses and/or reports safety issues or concerns; assists with evacuating guests during emergencies and implements safety training practices as needed
Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
Serves in a rotation of daily shift supervisors responsible for overall quality of service and safety standards
Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
Other duties as assigned