Visitor Experience Lead

Zipline•South San Francisco, CA

About The Position

Zipline is the world’s largest and most experienced autonomous delivery service, founded to serve all humans equally by ensuring access to essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries including blood, vaccines, medical supplies, food, and commercial products. Our customers include healthcare systems, governments, retailers, and global brands who rely on us to save lives, reduce emissions, increase economic opportunity, and provide new logistics services at scale. Our technology goes beyond drones. We deploy integrated logistics infrastructure that strengthens supply chains, reduces congestion, and enables instant delivery, transforming how essential goods reach people everywhere. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. About You and The Role Zipline needs a builder who can design and operate a world class experience for every investor, partner, government delegation, customer and strategic visitor who walks through our doors. This role owns the systems, narratives, logistics, and on site moments that shape how external stakeholders understand Zipline’s mission, capability, and momentum. You will orchestrate and host visits end to end, ensuring every interaction is polished, intentional, and reflective of a company operating at the forefront of aerospace, logistics, and autonomy. You will partner directly with leadership, Comms, Manufacturing, Product, Engineering, Flight Ops, Operations, and Commercial to showcase our work with absolute clarity and consistency. Your job is to raise the bar and set the standard for how the outside world experiences Zipline.

Requirements

5+ years designing or managing high profile experiences in one or more of the following areas: executive briefings, investor relations support, customer innovation centers, government or partner delegations, hospitality programs, or operationally heavy event management.
A proven ability to turn complex technology or operational work into concise, compelling narratives that resonate with senior external stakeholders.
Experience running tight, high stakes events or visits with zero room for sloppiness: you know how to prepare teams, control the flow, and react quickly when plans change.
Strong operational discipline with the ability to design repeatable processes, manage workflows across functions, and keep execution predictable.
Excellent communication and facilitation skills, with strong presence and judgment in front of executives, investors, and VIPs.
High taste level and attention to detail. You know how to build experiences that feel premium, intentional, and consistent with a world class brand.
Comfort working in a fast moving, scaling environment where priorities shift and visitor demand fluctuates unpredictably.
A mindset focused on clarity, efficiency, and lifting the burden off internal teams while elevating Zipline’s external narrative

Responsibilities

Own the full lifecycle of key VIP visits. Design the flow, narrative, run of show, staffing, and logistics to ensure every visit is seamless and high impact.
Build a repeatable, scalable visit program that avoids one-off chaos and delivers consistent, high quality experiences as visitor volume grows.
Craft the storytelling framework for tours and briefings. Package complex technology, operational excellence, and company progress into a crisp, compelling narrative tailored to each audience.
Lead on-site execution. Coordinate teams, prep select speakers, manage timing, troubleshoot issues in real time, and ensure the environment is polished and ready.
Partner with leaders across the company to ensure visit content reflects current product milestones, operational achievements, and strategic objectives.
Develop and maintain physical and digital assets used during visits: demos, displays, briefing materials, environmental branding, and other touchpoints.
Monitor visit outcomes, gather feedback, and continuously upgrade the program to raise quality and efficiency.
Identify ways to constantly uplevel the experience and provide a world class visitor experience and representation of Zipline.
Protect Zipline’s time and reputation by setting a high bar for what constitutes a strategic visit and ensuring tight control over scheduling and expectations.

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