Visitor Experience Communications Specialist

Cincinnati Zoo•Cincinnati, OH

3d•$15•Onsite

About The Position

The Cincinnati Zoo & Botanical Garden is looking for enthusiastic individuals wanting to make a difference by creating genuine moments with our visitors and members. Part of what makes the Cincinnati Zoo & Botanical Garden the #1 zoo in the nation is our amazing Visitor Experience team! The Visitor Experience team plays an integral role in engaging with our guests every day. We are looking for an individual who is enthusiastic and passionate about providing the best experience for our visitors and supplying them with all the information necessary to enjoy their visit via phone and email communication, as well as helping to address questions or concerns regarding visit feedback. Our strong set of Core Values makes us one of the top workplaces in Cincinnati! By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion, and a Sense of Ownership, supporting Accountability, Mutual Trust, & Respect, and embracing Progressive Thinking. We have developed a dedicated team that focuses on our visitors, community, and future. This is what we believe and how we act. If this excites you, we’d love for you to join our team!

Requirements

To be considered, candidate must be at least 18 years of age or older on date of application
Candidates with flexible availability are preferred. A minimum of one full weekend day plus 3 to 4 full weekday availability is a requirement. Candidates with consistent availability on Sundays are preferred
Employment is contingent upon passing a post-offer, pre-employment drug screen and background check

Nice To Haves

Previous POS system experience preferred; must be able to become a proficient user of Gateway Ticketing and Member Pass Portal systems
Previous call center and/or data entry experience preferred
Proficiency in use of Microsoft Suite preferred
Candidates with consistent availability of 9:30am – 5:00pm are preferred

Responsibilities

Providing the best possible experience for all visitors via phone, email, survey or social media reviews, or in person communication
Becoming familiar with all levels of membership, ticket packages, and more guest engagement opportunities to provide the most tailored and beneficial information to our visitors and maximize their zoo visit(s)
Accurately processing membership and ticket transactions of all types
Following all data entry protocols to maintain an accurate and abbreviated member database
Answering phone calls and emails regarding memberships, ticket sales/exchanges, and general Zoo questions to keep our visitors informed and address any concerns they may have
Ensure consistent communication with the Visitor Experience team
Staying up to date on processes and accurately communicating any changes or inefficiencies
Reviewing, organizing, and fulfilling appropriate donation requests
Receiving, tracking, organizing, and appropriately handling all Lost & Found items for the organization
Track, sort, and deliver data requests as necessary
Assess, address, and solve for concerns or issues with Digital Pass Portal maintenance
Assist Onsite Ticketing Operations through covering breaks, managing inventories, updating necessary Logs, and other daily needs as necessary
Employees in this position are required to sit for a majority of their shift, but may be required to move around the Zoo including to front-line locations

Benefits

Pay for Performance & PTO opportunities
Flexible Scheduling (college & retiree friendly!) and opportunities for a lot of hours
Access to the Zoo for yourself & complimentary Zoo tickets for friends and family
Discounts throughout the Zoo and in the surrounding area
Incentive programs & employee engagement opportunities
Fun & engaging work environment & positive team culture
Free Metro Bus Pass provided for duration of employment
Personal & professional development opportunities

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