Visitor Experience Associate - Seasonal

Chicago Botanic Garden•Glencoe, IL

9h•Onsite

About The Position

Visitor Experience Associate Position Overview: Support all aspects of the visitor experience with on-site purchases related to admission, ticket redemption, greeting and line managing, memberships, and tickets for visitor events and programs. Interact with visitors using exceptional customer-service standards and address their needs promptly. Develop a proficiency in Garden information and literature and resources available and proactively and professionally answer questions and provide directions concerning classes, exhibitions, shows, and gardens. Enhance the visitor experience by providing exceptional customer service.

Requirements

A minimum of one year of experience in sales and customer service.
The ability to interact positively with all customers including members, donors, potential donors, and co-workers in a professional and friendly manner. A customer is defined as any person you come in contact with—in person, via the telephone, or email.
The flexibility to work at least one weekend day per week, some holidays, some evenings, and to flex hours when necessary for proper front-line coverage.
The ability to handle cash and credit card receipts with integrity.
Ability to multitask with software and customer service in high traffic environments.

Nice To Haves

Experience with nonprofit membership and/or development a plus.
Microsoft Office skills.
Database software experience—Galaxy and WaitWhile preferred.

Responsibilities

Serve as a Visitor Experience associate at multiple sales and redemption areas, both outdoors and indoors, that support admission, membership, event ticket, and class sales. Handle all tasks efficiently, including the sale of admissions, new memberships, renewal of current members, database look-up, event ticket sales, and general information.
Work closely with Visitor Experience leads and manager to develop a proficiency in the ticketing software to support daily purchases of admissions, memberships, event ticket sales, and garden classes. Redeem tickets and memberships at designated redemption areas to ensure accurate visit statistics.
Assist in day-to-day operational procedures, including daily revenue reports, cash handling, and the opening and closing of all systems including the cash register and the computerized network.
Monitor visitor materials and displays in and around the admissions area. Maintain the cleanliness and appearance of each area.