Visit Facilitator
About The Position
Our Visit Facilitators love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development with hands on experience caring for a diverse patient population, Grand Itasca is where you belong! We're glad you are thinking about joining us. Grand Itasca is a great place to work. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities. Nursing Assistant - Visit Facilitator Part Time: .7-.8 FTE (56-64 hours per pay period) Days and Evenings On-site at Grand Itasca Clinic & Hospital in Grand Rapids, MN INTERNAL POSTING THROUGH: 6/30/2026 Job Summary: The Visit Facilitator works primarily in family practice primary care and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team.
Requirements
- Must be 18 years of age or older.
- Graduate of a Nursing Aide program, Emergency Medical Technical (EMT) program, and/or Health Unit Coordinator program.
- BLS Certification or ability to obtain within two months of hire and maintains certification.
- Minimum of 1-year customer service experience required.
- Proficient with technology (computer hardware and programs, and smart devices such as phones and tablets).
- Great verbal communication skills.
- Strong team player with the ability to work independently.
- Ability to adhere to strict confidentiality.
- Demonstrated ability to adhere to and follow Grand Itasca Clinic & Hospital Mission, Values, Vision and policies.
- Maintains reliable and consistent attendance.
Nice To Haves
- Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
- Previous health care customer service experience preferred.
Responsibilities
- Demonstrate a professional and compassionate attitude towards patients, families, visitors, coworkers and other departmental representatives.
- Prepare patients for their appointments, including communicating with patients prior to their appointment to ensure medical records are collected and ready for the visit.
- Prepare exam rooms and stocks supplies.
- Be a vital piece in the patient and provider connection ensuring patients and providers have a great experience.
- Complete visit wrap-up with patients.
- Provide patients with after-visit summary and recommendations for follow-up.
Benefits
- Competitive pay
- Tuition reimbursement and scholarship/grant opportunities
- Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
- Generous paid time off package to maintain a healthy home-work balance
- STDB (short term disability bank)
- 401K with employer contributions
- Experience Pay Given
- On the job training
- Shift differential
- No weekends!
- Employee Referral Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
