Visit Facilitator - Virtual

Fairview Health Services•Minneapolis, MN

3d•Remote

About The Position

Fairview has an immediate opening for a Virtual Visit Facilitator to join our team in Minneapolis, MN. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Friday: 6:30AM–7:00PM. This position plays a meaningful role in supporting providers and patients during their virtual telehealth visits. The Virtual Visit Facilitator monitors clinic schedules, completes appointment check in and registration, gathers and documents pertinent medical information, and troubleshoots technology barriers. Other duties include but are not limited to: Previsit planning, appointment scheduling, copayment collection, and workqueue support.

Requirements

1 year of customer service experience
Familiarity with Medical terminology
Previously worked in a healthcare setting
Telephonic customer experience

Responsibilities

Ensures all pertinent medical records have been received and are available for the visit
Updates Care Everywhere as requested
Collects data and medical device downloads as needed
Monitors and completes registration errors within the workqueue
Uses technology proficiently to identify and satisfy patient appointment needs for a clean claim
Acquires and verifies patient demographic, guarantor, and insurance information
Authorizes and collects copayment and prepayment as needed
Coordinates patient support with interpreter services as appropriate
Reviews and updates allergies, medications, health assessments and/or questionnaires, and patient reported vitals
Provides technology support to both patient and provider to ensure video and audio are functioning
Communicates with providers and other clinical staff to support the virtual visit experience