Visit Facilitator, Mesaba Clinics, Specialty Care

Fairview Range•Hibbing, MN

3d•Hybrid

About The Position

Fairview Range is hiring a Visit Facilitator to join our specialty care team at the Fairview Mesaba Clinic in Hibbing, MN. We provide high quality health care for the entire family from newborn to geriatric, with the full range of primary and specialty care services. With clinics located in Hibbing, Mountain Iron, and Nashwauk, we provide convenient and easy access to our care services. Through our relationship with M Health Fairview, your local primary care provider can extend direct access to the physician specialists and advanced services offered by University of Minnesota Physicians to you and your family. The Visit Facilitator is responsible for supporting in person clinic visits, including capturing vital signs, performing standard rooming, and other duties as assigned during the patient visit. The Visit Facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team.

Requirements

High School diploma or GED
1 year customer service experience

Nice To Haves

Successful completion of Nursing Assistant, Emergency Medical Technician and/or Health Unit Coordinator program.
Health care customer service experience

Responsibilities

Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit and applicable health questionnaires.
Captures vital signs via automatic vital sign machine, gathers patient information via questionnaires and questions populated in patient health record, helping guide patients through the care experience.
Performs EKGs and spirometry and sets up sterile field for procedures.
Prepare exam rooms and stock supplies.
Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.