Visa Project Coordinator

Zenus Bank

About The Position

The Visa Project Coordinator supports the launch and ongoing servicing of Zenus Bank’s Visa card programs. The role is the day-to-day coordination contact for card program managers and connects them with Visa, the card processor, and internal teams to advance implementations, resolve service issues, and support successful program launches. The coordinator manages project follow-up, supports new Bank Identification Number (BIN) setup, and maintains clear communication during implementation and ongoing operations. The role coordinates program manager servicing, new BIN and card program setup, technical integration and implementation activities, testing, launch readiness, and operational handovers. It also maintains project and program documentation, tracks issues and milestones, routes operational concerns to appropriate teams, and prepares status reporting. The position works across program managers, Visa, the processor, and Zenus teams including Operations, Finance, Compliance, Fraud, Risk, Information Security, Technology, and Operations. Success is measured by timely implementation milestones and BIN setup, responsive program manager servicing, accurate project records, timely escalation and resolution of issues, and complete launch documentation and operational handovers.

Requirements

Bachelor’s degree in business administration, finance, information systems, project management, or a related field, or equivalent practical experience.
Two or more years of experience in card operations, payments, fintech implementations, client servicing, or project coordination.
Working knowledge of card issuing, BIN setup, program manager relationships, and card processor operations.
Experience coordinating projects, maintaining action logs, and managing multiple stakeholders and deadlines.
Strong written and verbal communication skills, attention to detail, and a service-oriented approach.
Ability to understand technical requirements and translate them into clear actions for business and technical teams.
Proficiency with Microsoft Office and project or service management tools.

Nice To Haves

Experience with Visa issuing programs, BIN sponsorship, or embedded card programs.
Exposure to processor integrations, APIs, testing, card production, digital wallets, and tokenization.
Familiarity with settlement, reconciliation, disputes, fraud monitoring, and card data security requirements.
Professional proficiency in English and Spanish.

Responsibilities

Serve as the primary coordination contact for assigned card program managers, handling service requests, implementation questions, and operational follow-up.
Maintain records of requests, issues, owners, priorities, and target dates; provide updates and escalate overdue or unresolved items.
Coordinate recurring service meetings and communicate program changes, incidents, maintenance windows, and required actions.
Coordinate requests for new BINs and associated card programs with Visa, the processor, and relevant internal teams.
Collect business requirements, prepare and track required forms and submissions, and follow up on approvals, allocation, and configuration.
Support setup of program parameters, card products, issuance arrangements, and processing requirements; ensure approved configurations are documented and validated before launch.
Maintain implementation plans, milestones, dependencies, action logs, and launch checklists for new programs and enhancements.
Coordinate technical discussions among program managers, the processor, and Zenus Technology and Operations teams, including API integration, core banking connectivity, and operational workflows.
Organize testing and user acceptance activities; track defects, retesting, required certifications, and outstanding launch dependencies.
Coordinate readiness reviews, obtain required sign-offs, and support launch activities, stabilization, and handover to ongoing operations.
Act as the communication link between program managers, Visa, the processor, and internal stakeholders; document decisions, responsibilities, and next steps.
Coordinate with Operations, Finance, Compliance, Fraud, Risk, and Information Security to address program requirements and implementation dependencies.
Route authorization, issuance, settlement, reconciliation, dispute, and processing issues to appropriate teams and track them through resolution.
Maintain current program records, approved configurations, meeting minutes, procedures, and implementation documentation.
Prepare concise status reports covering project progress, service issues, risks, decisions needed, and upcoming milestones.
Track relevant Visa and processor communications and coordinate assigned changes with responsible teams.