Visa Associate (Part-time)

Scheels•Overland Park, KS

3d•Onsite

About The Position

The Visa Associate supports the Scheels Visa program by assisting customers, processing applications, maintaining compliance, and coordinating promotional activities. The role requires professional handling of confidential customer information, clear communication, accurate recordkeeping, and strong customer service. The associate also supports Visa training, keeps the Visa kiosk and workspace orderly, and helps ensure promotional materials and signage are properly managed. This is a part-time position averaging 20 hours per week. The schedule is flexible and may include varied hours, evenings, weekends, and holidays. The associate must be available for at least every other weekend or two weekends per month. Compensation is $17.00 per hour, plus an associate discount on in-store purchases.

Requirements

Excellent written and verbal communication and customer service skills.
Organizational skills, attention to detail, and problem-solving skills.
Ability to calculate figures and amounts, including discounts, percentages, and interest.
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems such as Drive and Google Docs.
Availability during the stated operating hours, including varied hours, evenings, weekends, and holidays; must be available at least every other weekend or two weekends per month.
Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push or pull, lift, talk, and hear, with or without reasonable accommodation.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and negligible force constantly to move objects.
Ideal candidate has an associate’s degree from a two-year college or technical school, or 1–2 years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Greet customers and answer questions about the Visa program and the store.
Protect customer confidentiality and privacy while assisting with Scheels Visa applications.
Professionally process completed applications, complete checkout, and respond to Visa-related questions or issues.
Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, Visa, and Scheels regulations and standards.
Execute Card Member Appreciation Days and other special promotions according to bank and Scheels standards.
Stock Visa materials at the kiosk and throughout the store as needed; ensure promotional signage is displayed during events and removed afterward.
Assist the Visa Coordinator with staff training and annual all-store Visa compliance training.
Maintain an orderly personal workspace and Visa booth.
Communicate procedures, answer questions, and provide offers to associates, customers, and the general public.
Promote safety policies and encourage reporting of safety concerns, near misses, and incidents, as expected of Scheels associates.