Visa Associate (Part-time)

Scheels All Sports•Overland Park, KS

About The Position

The Visa Associate supports SCHEELS’ Visa program by providing customer service, processing completed applications, maintaining required records and materials, and assisting with promotions and compliance training. The role requires discretion and respect for customer privacy when handling Visa applications, along with a commitment to SCHEELS’ employee-ownership values: delivering personalized customer experiences, working as a team, adapting to change, taking responsibility, and acting with honesty and integrity. This part-time position averages 20 hours per week. The associate must be flexible to work assigned hours, including evenings, weekends, and holidays, and must be available at least every other weekend or two weekends per month. The posting gives schedule windows of 9 a.m.–9 p.m. Monday through Saturday and 10 a.m.–6 p.m. Sunday; it also separately lists availability windows of 8 a.m.–9 p.m. Monday through Saturday and 11 a.m.–7 p.m. Sunday. Compensation is $17.00 per hour, plus an associate discount on in-store purchases. The ideal candidate has an associate degree from a two-year college or technical school, 1–2 years of related experience or training, or an equivalent combination of education and experience. The position involves light physical work and requires the ability to perform a range of postures and movements, with or without reasonable accommodation.

Requirements

Excellent written and verbal communication and customer service skills.
Organizational skills, attention to detail, and problem-solving skills.
Ability to calculate figures and amounts, including discounts, percentages, and interest.
Ability to communicate procedures, answer questions, and offer assistance to associates, customers, and the general public.
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems such as Drive and Google Docs.
Availability to work assigned shifts within the stated schedule windows, including evenings, weekends, and holidays; availability at least every other weekend or two weekends per month.
Ability, with or without reasonable accommodation, to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push or pull, lift, talk, and hear.
Ability to perform light work: exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.

Nice To Haves

An associate degree from a two-year college or technical school, 1–2 years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Greet customers and answer questions about the Visa program and the store.
Maintain confidentiality and respect customer privacy when assisting with Scheels Visa applications.
Professionally process completed applications and complete the checkout process; answer questions and help address potential issues relating to the Scheels Visa.
Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, Visa, and Scheels regulations and standards.
Execute Card Member Appreciation Days and other special promotions according to bank and Scheels standards.
Stock Visa materials daily at the kiosk and throughout the store as needed; ensure promotional signage is displayed during events and removed when they end.
Assist the Visa Coordinator with staff training and annual all-store Visa compliance training.
Keep the personal workspace and Visa booth orderly.
Follow applicable safety policies and procedures; leaders are expected to enforce safety policies and encourage reporting of safety concerns, near misses, and incidents.