Virtual Teller

Barksdale Federal Credit Union•Bossier City, LA

13h•Onsite

About The Position

A Virtual Teller is responsible for delivering superior, efficient, and accurate service to members through the credit union's Interactive Teller Machines (ITMs). As a frontline representative and the face of the credit union, this individual provides exceptional member service through live video interactions while maintaining a professional appearance and demeanor during all video interactions. Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, and other account-related transactions. Resolve member questions and concerns or escalate issues to the appropriate individual when necessary.

Requirements

High school diploma or equivalent
Basic understanding of financial services and products provided by the credit union
General knowledge of bank teller policies and procedures
Excellent communication and interpersonal skills
Proficiency in basic computer skills and willingness to learn new software/systems
All employment applications must be submitted electronically.
As part of the hiring process, Barksdale Federal Credit Union conducts a comprehensive background check, drug screening and an online skill assessment prior to extending any offer of employment.

Responsibilities

Deliver superior, efficient, and accurate service to members through the credit union's Interactive Teller Machines (ITMs).
Provide exceptional member service through live video interactions while maintaining a professional appearance and demeanor.
Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, and other account-related transactions.
Resolve member questions and concerns or escalate issues to the appropriate individual when necessary.

Benefits

Medical, Dental & Vision Insurance
24/7 Teledoc Health Access
Mental Health Support through Employee Assistance Program (EAP)
Paid Life & Long-Term Disability Insurance
Wellness Programs
Generous Paid Time Off (156 hours annually)
8 paid holidays
Volunteer Time & Opportunities
401(k) with Company Match
Financial Wellness Tools (free financial advising, free Barksdale Federal Credit Union membership, and education around money management)
Education Assistance Program (reimbursed up to 90% of tuition costs)
Career Development (in person and online training, certifications, leadership programs)
Employee Recognition & Milestones (service anniversary program)