Newport Aquarium Virtual Reality Attraction Operator - Part-Time Seasonal

All Career•Newport, KY

9h•Onsite

About The Position

This is a seasonal role for our summer season, expected to end no later than September 7th. Strong employees may be offered a year-round role in this or another department at the end of the season. The role requires maintaining composure in emergencies, reporting unsafe situations, and upholding a clean and professional appearance. Daily cleaning tasks are essential to ensure attraction areas are guest-ready. The position involves kindly and professionally communicating with guests and other Hosts, interacting in a way that reflects the mission of “Creating Memories Worth Repeating.” Key responsibilities include completing required documentation, performing daily attraction safety inspections before and after operation, screening riders for requirements, and physically/visually checking attraction restraints. The operator must follow Standard Operating Procedures, immediately report technical difficulties, and monitor rider behavior. Maintaining knowledge of aquarium activities, aquatic life, and special events is crucial for informing guests. The role also requires responsibility for maintaining Payment Card Industry (PCI) compliance and keeping up with safety trainings. The ideal candidate must be self-motivated, able to work independently, disciplined, and reliable, adhering to Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards, Policies, Procedures, and Safety Protocols.

Requirements

High school diploma or equivalent
Must have strong public speaking skills and the ability to read, write and speak the English language (knowledge of other languages is a plus)
Must be able to think clearly, and react quickly to changes and/or emergency situations
Ability to work a flexible schedule which includes evenings, weekends and/or holidays
Successful completion of pre-employment background check and 5-panel drug screening
Ability to move continuously for long periods of time, ascend and descend floors, bend, stoop, and reach
Physical strength, including the ability to lift up to 10 pounds

Nice To Haves

Knowledge of other languages is a plus
Knowledge of marine life is a plus

Responsibilities

Perform all job responsibilities with safety as top priority.
Maintain composure in the event of an emergency, immediately report any unsafe behaviors or situations.
Maintain a clean and professional appearance, including proper uniform and grooming.
Perform basic daily cleaning tasks to ensure attraction and attraction areas are guest ready.
Communicate with guests and other Hosts kindly and professionally.
Interact with guests in a way that reflects our “Creating Memories Worth Repeating” mission.
Complete all required documentation, including daily attraction safety inspections and necessary safety sign-offs.
Perform daily attraction safety inspections before allowing guests to ride and after closing.
Screen riders for rider requirements at attraction, and prevent any rider who does not meet the ride requirements from riding.
Physically and/or visually check attraction restraints before starting any attraction.
Operate attraction controls following the Standard Operating Procedures.
Do not leave attraction unattended at any point after it is open for the day and before it is closed for the day.
Immediately communicate any technical difficulties that persist to your direct Supervisor for assistance.
Monitor the behavior of riders on attraction to ensure all are following attraction policies and procedures.
Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
Responsible for maintaining Payment Card Industry (PCI) compliance.
Keep up on all required safety trainings and sign-offs in order to remain compliant with the safety standards.
Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
Perform other duties as assigned by the Guest Services Leadership Team.

Benefits

Profit Sharing and 401K Plan with company match
24 hours of SICK PTO annually
Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
Discounted tickets and annual passes for friends and family
Training and development
Fully funded education programs through Grow U (certifications to college prep to associates, bachelor's, and master’s degrees)

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