Newport Aquarium Virtual Reality Attraction Operator - Part-Time Seasonal

Newport Aquarium • Newport, KY

6h • Onsite

About The Position

This is a seasonal role for our summer season, expected to end no later than September 7th. Strong employees may be offered a year-round role in this or another department at the end of the season. The role involves operating a virtual reality attraction, ensuring guest safety and satisfaction, and maintaining the attraction area. The position requires adherence to safety protocols, excellent guest interaction, and a commitment to the company's mission of 'Creating Memories Worth Repeating'. Responsibilities include daily safety inspections, rider screening, operating attraction controls according to Standard Operating Procedures, monitoring guest behavior, and maintaining knowledge of aquarium offerings. The role also requires maintaining Payment Card Industry (PCI) compliance and keeping up with safety trainings. The ideal candidate is self-motivated, disciplined, reliable, and adheres to Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards.

Requirements

• High school diploma or equivalent
• Strong public speaking skills
• Ability to read, write and speak the English language
• Must be able to think clearly, and react quickly to changes and/or emergency situations
• Ability to work a flexible schedule which includes evenings, weekends and/or holidays
• Successful completion of pre-employment background check and 5-panel drug screening
• Ability to move continuously for long periods of time, ascend and descend floors, bend, stoop, and reach
• Physical strength, including the ability to lift up to 10 pounds

Nice To Haves

• Knowledge of other languages is a plus
• Knowledge of marine life is a plus

Responsibilities

• Perform all job responsibilities with safety as top priority.
• Maintain composure in the event of an emergency, immediately report any unsafe behaviors or situations.
• Maintain a clean and professional appearance, including proper uniform and grooming.
• Perform basic daily cleaning tasks to ensure attraction and attraction areas are guest ready.
• Communicate with guests and other Hosts kindly and professionally.
• Interact with guests in a way that reflects our “Creating Memories Worth Repeating” mission.
• Complete all required documentation, including daily attraction safety inspections and necessary safety sign-offs.
• Perform daily attraction safety inspections before allowing guests to ride and after closing.
• Screen riders for rider requirements at attraction, and prevent any rider who does not meet the ride requirements from riding.
• Physically and/or visually check attraction restraints before starting any attraction.
• Operate attraction controls following the Standard Operating Procedures.
• Do not leave attraction unattended at any point after it is open for the day and before it is closed for the day.
• Immediately communicate any technical difficulties that persist to your direct Supervisor for assistance.
• Monitor the behavior of riders on attraction to ensure all are following attraction policies and procedures.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• Keep up on all required safety trainings and sign-offs in order to remain compliant with the safety standards.
• Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
• Perform other duties as assigned by the Guest Services Leadership Team.

Benefits

• Profit Sharing and 401K Plan with company match
• 24 hours of SICK PTO annually
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to associates, bachelor's, and master's degrees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED