About The Position

Adolescent Wellness Academy (AWA) is hiring a bilingual Virtual Program Coordinator to support the daily operations of its adolescent virtual mental health program. This non-clinical, client-facing role supports teens ages 13–17 and their families by coordinating intakes, supporting clinical teams, assisting with virtual groups, and managing program administration. The position is fully remote and part-time, with a schedule of Monday–Friday, 2:00 PM–7:00 PM ET, at $19 per hour. Fluent English and Spanish, behavioral health experience, and professional remote-work experience are required.

Requirements

  • Fluent in English and Spanish, both written and verbal.
  • Experience working in behavioral health or mental health services.
  • Previous professional remote-work experience.
  • Strong intake coordination, scheduling, documentation, and administrative skills.
  • Proficiency with Zoom, Microsoft Office, electronic records, and virtual communication tools.
  • Ability to work independently, multitask, and maintain confidentiality.
  • Availability Monday–Friday, 2:00 PM–7:00 PM ET.

Nice To Haves

  • Experience supporting adolescent PHP/IOP programs.
  • Background in virtual behavioral health, admissions, or clinical administration.
  • Experience coordinating care with therapists, families, and psychiatric providers.

Responsibilities

  • Coordinate intake paperwork, scheduling, assessments, and family onboarding.
  • Maintain attendance, census, schedules, client records, and documentation.
  • Assist with Zoom groups, transitions, participation, and technical troubleshooting.
  • Coordinate psychiatric appointments, IEP meetings, clinical schedules, and assigned administrative tasks.
  • Provide bilingual updates, reminders, and administrative support to families.
  • Complete timely records, assigned wellness check-ins, and program follow-ups.
  • Identify safety concerns and promptly communicate them to clinical leadership.
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