MPS Virtual Payments Specialist - Arizona

U.S. Bank • Tempe, AZ

7d • Hybrid

About The Position

We are seeking a results-driven Virtual Payments Specialist to support small business clients (up to $2.5MM in annual revenue) through virtual engagement and collaboration with our branch network. This role is responsible for identifying payment solution opportunities, expanding Business Essentials relationships, and serving as a trusted resource for branch-referred clients. The ideal candidate is a proactive sales professional who enjoys building relationships, uncovering client needs, and delivering consultative payment solutions in a fast-paced environment. Should be located within a commutable distance to Tempe, AZ office location.

Requirements

• 2+ years of experience in sales, payments, or financial services—preferably in a virtual or hybrid environment.
• Strong understanding of small business needs and digital payment solutions.
• Excellent communication skills, both verbal and written.
• Comfortable making outbound calls and handling inbound inquiries in a high-volume setting.
• Proficient in CRM systems.
• Bachelor’s degree, or equivalent work experience
• Typically two to three years of relevant experience

Nice To Haves

• Experience working with businesses under $2.5MM in revenue.
• Background in merchant services, business banking, or fintech.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Conduct outbound calls to prospective and existing small business clients to identify payment and business solution opportunities.
• Provide consultative recommendations based on customer needs and business goals.
• Respond to inbound calls and branch referrals with timely and professional support.
• Upsell Business Essentials products and deepen existing customer relationships.
• Manage objections, follow-up activities, and sales opportunities throughout the client lifecycle.
• Serve as a virtual extension of branch teams by supporting overflow referrals and client outreach.
• Partner with branch colleagues to deliver a seamless and consistent customer experience.
• Maintain accurate activity, pipeline, and customer records within CRM systems.
• Meet or exceed sales, activity, and customer experience goals.
• Share customer insights and feedback to support continuous improvement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level