MPS Virtual Payments Specialist - Arizona

U.S. Bank•Tempe, AZ

8d•$63,990 - $78,210•Hybrid

About The Position

We are seeking a results-driven Virtual Payments Specialist to support small business clients (up to $2.5MM in annual revenue) through virtual engagement and collaboration with our branch network. This role is responsible for identifying payment solution opportunities, expanding Business Essentials relationships, and serving as a trusted resource for branch-referred clients. The ideal candidate is a proactive sales professional who enjoys building relationships, uncovering client needs, and delivering consultative payment solutions in a fast-paced environment.

Requirements

2+ years of experience in sales, payments, or financial services—preferably in a virtual or hybrid environment.
Strong understanding of small business needs and digital payment solutions.
Excellent communication skills, both verbal and written.
Comfortable making outbound calls and handling inbound inquiries in a high-volume setting.
Proficient in CRM systems.
Bachelor’s degree, or equivalent work experience
Typically two to three years of relevant experience

Nice To Haves

Experience working with businesses under $2.5MM in revenue.
Background in merchant services, business banking, or fintech.
Bilingual (Spanish/English) is a plus.

Responsibilities

Conduct outbound calls to prospective and existing small business clients to identify payment and business solution opportunities.
Provide consultative recommendations based on customer needs and business goals.
Respond to inbound calls and branch referrals with timely and professional support.
Upsell Business Essentials products and deepen existing customer relationships.
Manage objections, follow-up activities, and sales opportunities throughout the client lifecycle.
Serve as a virtual extension of branch teams by supporting overflow referrals and client outreach.
Partner with branch colleagues to deliver a seamless and consistent customer experience.
Maintain accurate activity, pipeline, and customer records within CRM systems.
Meet or exceed sales, activity, and customer experience goals.
Share customer insights and feedback to support continuous improvement.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension