Virtual Order Support Specialist

Solventum • San Antonio, TX

3d • Remote

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As a Virtual Order Support Specialist (VOSS), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Solventum enables better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Requirements

• High School Diploma/GED
• Seven years of experience in healthcare operations, medical sales support, DME, home care, or a healthcare environment
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Previous experience acting as a liaison between sales, clinical, and operational teams to facilitate collaboration and streamline processes
• Demonstrated history of communicating next steps and procedures effectively to clinical partners
• Experience managing documentation and ensuring adherence to established process standards
• Experience managing order and documentation workflows, consistently ensuring efficient processing and maintaining accurate records.
• A proven track record of verifying insurance coverage and coordinating with payers to facilitate timely approvals and resolve discrepancies.
• Demonstrated experience applying payer and business rules to support accurate and compliant order processing.
• Experience communicating directly with clinical and hospital-based customers to address their needs and provide timely updates.

Responsibilities

• Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered.
• Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays.
• Serving as a coordination and quality checkpoint to support continuity of care.
• Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant.
• Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process.
• Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners.
• Complying with corporate policies, procedures and security standards while performing assigned duties.

Benefits

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED