Virtual Order Support Specialist
About The Position
Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As a Virtual Order Support Specialist (VOSS), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The Impact You’ll Make in this Role: Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered. Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays. Serving as a coordination and quality checkpoint to support continuity of care. Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant. Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process. Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Requirements
- High School Diploma/GED
- Seven (7) years of experience in healthcare operations, medical sales support, DME, home care, or a healthcare environment.
Nice To Haves
- Previous experience acting as a liaison between sales, clinical, and operational teams to facilitate collaboration and streamline processes
- Demonstrated history of communicating next steps and procedures effectively to clinical partners
- Experience managing documentation and ensuring adherence to established process standards
- Experience managing order and documentation workflows, consistently ensuring efficient processing and maintaining accurate records.
- A proven track record of verifying insurance coverage and coordinating with payers to facilitate timely approvals and resolve discrepancies.
- Demonstrated experience applying payer and business rules to support accurate and compliant order processing.
- Experience communicating directly with clinical and hospital-based customers to address their needs and provide timely updates.
Responsibilities
- Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered.
- Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays.
- Serving as a coordination and quality checkpoint to support continuity of care.
- Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant.
- Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process.
- Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners.
- Complying with corporate policies, procedures and security standards while performing assigned duties.
Benefits
- Medical
- Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
