Virtual Member Experience Specialist, Member Service Centre (Hybrid) - 18-Month Contract
About The Position
Prospera is committed to creating meaningful local impact while offering our members more ways to manage everyday banking, grow their wealth, and receive personalized support to achieve their financial goals. With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands, providing a full range of financial products and services across British Columbia. As a Virtual Member Experience Specialist, you will provide outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.
Requirements
- Experience in a customer facing role within a fast-paced work environment.
- At least 1-3 years' experience in a financial service role.
- You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
- You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
- A demonstrable interest in community involvement is a must-have!
Nice To Haves
- Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
Responsibilities
- Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
- Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
- Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
- Support and participate in community initiatives.
Benefits
- Flexible Benefits Program pick and choose what works best for you.
- Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
- Vacation, Personal and Wellness time and two Vacation Bonus Days
- Professional development – come to grow your career and develop your skills.
- A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
