Virtual Medical Assistant - Virtual Support Center

Texas Children's Hospital•Houston, TX

6h•Hybrid

About The Position

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics. As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
LIC PAR- License Paramedic from the Texas Department of State and Health Services required
NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
2 years related experience required

Nice To Haves

2 years Ambulatory telemedicine experience preferred
Experience in a healthcare setting or customer service focused industry preferred
Outpatient clinic operations experience

Responsibilities

Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
Facilitates the appointment check-in and virtual rooming procedure
Performs patient registration procedures per clinic process
Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
Reschedules missed appointments or adds to clinic waitlist
Collaborates with clinic staff to ensure efficient patient flow
Verifies required paperwork is completed by the patient to ensure accuracy of information
Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
Completes check out for patients and families
Provides education and guidance around telemedicine