Virtual Health Support Technician

Logan Health•Kalispell, MT

1d•Onsite

About The Position

At Logan Health, this role is at the heart of delivering seamless virtual care experiences. The Virtual Health Support Technician ensures our video visit and virtual health services work effectively for everyone, including patients, providers, staff, and partners. This position provides frontline technical support and digital navigation, helping users confidently access and utilize virtual health tools. Through troubleshooting, guidance, and collaboration, this role plays a key part in creating a reliable, positive, and user-friendly virtual care experience while supporting Logan Health’s mission, vision, and values.

Requirements

Minimum of one (1) of the following: Associate’s degree in Health Information Technology, Health Informatics, Technical Support, or a related field
Equivalent combination of education and or experience providing comparable knowledge and skills
Strong commitment to excellence, quality outcomes, and high standards
Ability to act with integrity, kindness, and empathy in all interactions
Excellent organizational skills with strong attention to detail
Demonstrated critical thinking skills and ability to prioritize tasks effectively
Ability to work both independently and collaboratively in a team environment
Strong verbal and written communication skills across diverse audiences
Excellent interpersonal skills with the ability to handle sensitive and confidential situations with professionalism and discretion
Proficiency in Microsoft Office Suite and ability to learn new systems and software

Nice To Haves

Experience providing technical support, help desk services, or digital navigation
Familiarity with virtual health, telehealth platforms, or healthcare technology systems
Experience supporting patients, providers, or clinical staff in a healthcare setting

Responsibilities

Provide first-level technical support for virtual health and video visit platforms
Troubleshoot routine issues including login and access, device setup, audio and video, and connectivity
Follow established workflows, scripts, and knowledge-based guidance to resolve issues efficiently
Accurately document, manage, and route support tickets, and escalate issues as appropriate
Guide patients and families in preparing for and successfully completing video visits
Support providers and staff with basic virtual health workflows and tools
Assist users with accessing applications, devices, and virtual health technologies
Support setup and basic troubleshooting of virtual health equipment and peripherals
Maintain day-to-day operational readiness of devices and tools
Update and maintain support documentation and training materials
Communicate trends, issues, and user feedback to team members
Participate in team-based problem solving and continuous improvement initiatives