Virtual Care Coordinator-Works onsite 42nd St Clinical Command Ctr- FT- Eves- EOW

Mount Sinai Health Systems • New York, NY

19d • $66,482 - $72,467 • Onsite

About The Position

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care within the Mount Sinai Health System. The role performs remote monitoring, including observation of patient safety and clinical needs, support for hospital-based telemedicine services, and monitoring of hospital environmental status. The coordinator collaborates on telehealth and remote patient monitoring program implementation, training, and development of best practices. The position also includes administrative responsibilities and requires communication and collaboration with clinical teams, patients, Digital Technology Partners, engineering, telehealth platform vendors, and management. The role shares accountability for clinical quality and safety outcomes.

Requirements

• At least three years of direct patient care experience; five years is preferred.
• Experience creating policies that impact telehealth.
• Experience with quality, outcomes, and data collection.
• Ability to analyze legislative, regulatory, and organizational policies that impact telehealth use.
• Ability to identify data elements for quality improvement and quality assurance.
• Experience drafting organizational protocols and workflows to support telehealth.
• Ability to identify strategies for measuring and communicating program successes and lessons learned.
• Experience identifying patient behaviors that create safety risks.
• Experience with telehealth or remote monitoring technology, including electronic medical records.
• Past success identifying benefits and barriers to implementing telehealth.
• Experience communicating telehealth concepts to organizational members and healthcare consumers.
• Bachelor’s degree in a health-related field required.

Nice To Haves

• Five years of direct patient care experience.
• Master’s degree in a health-related field.
• Telehealth Coordinator Certification.
• BCLS.

Responsibilities

• Performs quality assurance and peer reviews; evaluates telehealth and virtual patient observation programs with leadership and recommends improvements.
• Meets with senior leadership at least monthly to review Virtual Hospital Program quality metrics and provide feedback and solutions for workflow expansion.
• Leads case reviews with hospital partners, implements solutions, and monitors outcomes.
• Triages and assigns cases for virtual monitoring or observation.
• Collaborates with hospital clinical nurses and nursing leadership in real time to ensure patients placed on unit-assigned safety observation meet criteria.
• Identifies patients on unit-assigned safety observation who may transition to virtual monitoring or observation and maintains records of transitions.
• Manages and maintains an operational database of telehealth and remote monitoring program performance, response times, and quality metrics.
• Identifies concerning trends and participates in developing and implementing corrective action plans.
• Trains new staff on telehealth and remote monitoring workflows, platform applications, and documentation requirements.
• Liaises among physicians, clinical staff, Digital Technology Partners, and vendors regarding telehealth and remote monitoring software or workflow issues.
• Continuously observes and surveils assigned patients for clinical or behavioral changes, safety, and fall and injury prevention as directed by the patient’s registered nurse.
• Sets priorities, solves problems, and exercises sound judgment in difficult situations.
• Performs clinical early-warning-sign monitoring, including vital signs, central line days, and Foley catheter days.
• Documents patient behavior and redirection interventions and escalates high-risk behavior or clinical needs to the patient’s clinical team for immediate response.
• Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow-up telehealth visits.
• Greets patients, families, and visitors and introduces self and role.
• Promptly answers calls from clinical teams.
• Protects patient privacy by following MSHS information security policies and procedures and HIPAA guidelines.
• Maintains accurate records of interventions and safety events.
• Submits utilization and assignment reports each shift to the supervisor and site nursing leadership.
• Maintains attendance and punctuality records according to department procedures and policies.
• Maintains a safe, clean, and functional environment, removes trash, and brings physical plant and equipment problems to managers’ attention.
• Performs other assigned duties and responsibilities.

What This Job Offers

• Job Type: Full-time