Virtual Care Coordinator-Works onsite 42nd St Clinical Command Ctr- FT- Eves- EOW

Mount Sinai Health System•New York, NY

13d•$66,482 - $72,467•Onsite

About The Position

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care within the Mount Sinai Health System. The role performs remote monitoring duties, including monitoring patients for safety and clinical needs, supporting hospital-based telemedicine services, and monitoring hospital environmental status. The coordinator collaborates on telehealth and remote patient monitoring programs, helps coordinate training, and participates in developing and executing telehealth best practices. The position also includes administrative work and requires communication and collaboration with clinical teams, patients, Digital Technology Partners, engineering, telehealth platform vendors, and managers. The coordinator shares accountability for clinical quality and safety outcomes. This position works onsite at the 42nd Street Clinical Command Center, on evenings, with every other weekend required. The job is full-time.

Requirements

At least three years of direct patient care experience; five years is preferred.
Experience creating policies that impact telehealth.
Experience with quality, outcomes, and data collection.
Ability to analyze legislative, regulatory, and organizational policies that impact telehealth use.
Ability to identify data elements to collect for quality improvement and quality assurance.
Experience drafting organizational protocols and workflows to support telehealth.
Ability to identify strategies for measuring and communicating program successes and lessons learned.
Experience identifying patient behaviors that pose safety risks.
Experience with telehealth or remote monitoring technology, including electronic medical records.
Experience identifying benefits and barriers to implementing telehealth.
Experience communicating telehealth concepts to organizational members and healthcare consumers.
Bachelor's degree in a health-related field.
Ability to communicate and collaborate with clinical teams, patients, technology partners, vendors, and other stakeholders.

Nice To Haves

Five years of direct patient care experience.
Master's degree in a health-related field.
Telehealth Coordinator Certification.
BCLS.

Responsibilities

Perform quality assurance and peer reviews, evaluate telehealth and virtual patient observation programs with leadership, and recommend improvements.
Meet with senior leadership at least monthly to discuss Virtual Hospital Program quality metrics and provide workflow expansion feedback and solutions.
Lead case reviews with hospital partners, implement solutions, and monitor outcomes.
Triage and assign cases for virtual monitoring or observation.
Collaborate in real time with hospital clinical nurses and nursing leadership to ensure patients assigned to unit safety observation meet criteria.
Identify patients on unit safety observation who may transition to virtual monitoring or observation, and maintain records of transitioned patients.
Manage and maintain an operational database of telehealth and remote monitoring program performance, response times, and quality metrics.
Identify concerning trends and participate in developing and implementing corrective action plans.
Train new staff on telehealth and remote monitoring workflows, platform applications, and documentation requirements.
Liaise between physicians, clinical staff, Digital Technology Partners, and vendors on telehealth and remote monitoring software, platform, or workflow issues.
Continuously observe and surveil assigned patients for changes in clinical status or behavior, patient safety, and fall or injury prevention as directed by the patient's registered nurse.
Set priorities, solve problems, and use sound judgment in difficult situations.
Monitor clinical early warning signs, including vital signs, central line days, and Foley catheter days.
Document patient behavior and redirection interventions, and escalate high-risk behavior or clinical needs to the patient's clinical team for immediate response.
Monitor Epic telehealth consult orders, scheduled consults, and scheduled follow-up telehealth visits.
Greet patients, families, and visitors, and introduce self and role.
Promptly answer calls from clinical teams.
Protect patient privacy by following MSHS information security policies and procedures and HIPAA guidelines.
Maintain accurate records of interventions and safety events.
Submit utilization and assignment reports each shift to the supervisor and site nursing leadership.
Maintain attendance and punctuality records according to department procedures or policy.
Maintain a safe, clean, and functional environment, including removing trash and reporting physical plant and equipment problems to managers.
Perform other assigned duties and responsibilities.