Virtual Call Center Agent

Dynata

11d•Remote

About The Position

Dynata is seeking part-time telephone interviewers for its Virtual Call Center team. This temporary position, estimated to conclude on November 15th, 2026, involves conducting outbound surveys from home on various topics such as politics and customer satisfaction. Agents will accurately record respondents' answers, which are then used by clients for informed business decisions. The role does not involve sales or collections. Dynata is committed to fostering an inclusive and accessible environment, building a diverse workforce, and welcomes applications from people with disabilities, offering accommodations for the selection process. Dynata delivers high-quality first-party data to help businesses gain insights and measure impact.

Requirements

Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY
Must be 18 years or older (16+ in SC, GA, and TX)
Ability to read and speak clearly
Ability to handle difficult calls in a professional manner
Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
Ability to sit and type for majority of shift
Ability to provide own equipment (laptop, headset, webcam etc.)
Have a dedicated, quiet working space that is free of distractions to conduct business
Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS (No Chromebooks)
8 GB of RAM
64 bit Operating system
1.8GHz CPU or faster with at least 2 cores
An installed anti-virus
Most recently updated version of Chrome browser
Ability to download software to the computer
A personal email address capable of receiving files
10 Mbps download internet access speed, 5 mbps upload speed or higher
Direct plug-in wired access to the data connection (should be postpaid)
Direct plug-in access for power for computer or laptop
USB or other WIRED headset with mic (NOT corded jack type, any gaming headset, Wireless/Bluetooth, True wireless Mono or Stereo type of headset)
Working Webcam
Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection
Quiet, noise-free home office space that is free of distractions
Knowledgeable in using the computer and can navigate
Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday
Must be able to work 1 weekend shift (either a Saturday or Sunday) each week
Minimum 4 consecutive hours per shift
Minimum 20 hours per week

Nice To Haves

Typing speed of 30 wpm while maintaining accuracy is preferred

Responsibilities

Perform outbound surveys from home with respondents
Accurately record respondents' answers
Collect and record opinions for clients to make informed business decisions
Handle difficult calls in a professional manner
Listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
Sit and type for majority of shift
Use the computer and navigate proficiently