Virtual Business Advisor, Canadian Banking - Halifax

Scotiabank • Halifax, NS

1d • Onsite

About The Position

This role contributes to the success of Business Banking, Virtual Advice by executing and delivering on individual goals and plans to support business strategies and objectives, ensuring compliance with regulations and policies. The Virtual Business Advisor is responsible for the profitable growth, retention, and effective relationship management of their assigned customer portfolio, acting as the primary business advisor for multiple branches across Canada. The role involves independently and remotely assessing customer needs, making recommendations, completing product applications, and providing ongoing service to deepen and expand existing customer relationships. The Virtual Business Advisor is accountable for meeting targets related to growth opportunities, customer retention, customer service, and operational effectiveness. This role is fully onsite, requiring 5 days in the office.

Requirements

• Superior business development, customer focus, and communication skills with an ability to build trust with customers over the phone.
• Must have completed or be willing to enroll and complete the Business Banker Certification Program and an internal training program for Business Advisor.
• University/college courses in accounting, finance, business law, economics, or equivalent work experience.
• 3 to 4 years of directly related work experience.
• Thorough knowledge of the applicable software and technology platforms for Business Banking (e.g., SalesBuilder, Salesforce, Intralink, Microsoft Outlook, eSignature, Business Advisor Dashboard).
• Thorough knowledge of features and benefits of Business Banking products and services and the Business Banking customer experience model.
• Thorough knowledge of applicable risk management policies and processes.
• Thorough knowledge of legal and security documentation for Business Banking products.
• Working knowledge of features and benefits of retail products and services.
• Working knowledge of other business line/partner offerings (e.g., Commercial Banking, Global Transaction Banking, Wealth Management, Investment Specialists).
• Working knowledge of competitor offerings and alternate sources of financing.

Responsibilities

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Remotely manages, grows, and retains assigned business customer portfolios at multiple assigned branches to achieve assigned goals while meeting the Bank’s Service Standards.
• Develops and maintains deep knowledge and understanding of assigned customers, including their business, financial position, and services used.
• Proactively mines existing customer book, uncovers customer needs, and secures advice-based meetings to recommend solutions.
• Provides tailored recommendations and advice via phone and email to increase business owner success.
• Effectively prioritizes customer needs and demands by managing multiple agendas across approximately 5-8 branches.
• Influences key stakeholders to grow existing book of business customers.
• Takes steps to recover customer relationships when required.
• Works in close partnership with Branch Managers at assigned branches to provide high-level service and jointly manage business banking customers.
• Remotely manages an assigned credit portfolio at an acceptable level of risk.
• Authorizes, renews, or declines customer requests within standard Bank policies and authorized limits.
• Prepares or ensures all customer documentation is properly prepared.
• Ensures accounts adhere to the conditions of authorization.
• Identifies deteriorating or unsatisfactory trends affecting the loan portfolio and seizes opportunities to reduce risk and loss.
• Provides a high level of advice and service to Business Banking customers to deliver a superior experience.
• Assists the Branch in the successful implementation of accepted Business Banking products and services.
• Partners with assigned Branch Managers and branch colleagues on after-sale support, maintenance, and problem resolution.
• Develops and maintains awareness and thorough knowledge of documentation, processes, and policy of Business Banking products and services.
• Responds to existing customer inquiries within established service standards.
• Collaborates regularly and provides updates to Branch Managers, internal partners, and Business Banking customers to identify customer trends, behavior, and growth opportunities.
• Develops an understanding of the designated Branch’s Business Banking financial and non-financial goals and how to contribute to them.
• Meets established financial and non-financial goals.
• Regularly conducts prospecting activities with existing assigned branch customers and external prospects to achieve assigned sales and service objectives and goals.
• Manages and minimizes the Bank’s exposure to risk.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
• Ensures adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations regarding operational, compliance, AML/ATF/sanctions, and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Ensures strict adherence to Bank’s security procedures, including assigned authorities.
• Escalates fraudulent activities, unusual occurrences, issues/deficiencies/trends to Manager and/or applicable Shared Service department as appropriate.

Benefits

• A competitive compensation and benefits package.
• Recognized and rewarded for high-performance.
• Supported by leadership through meaningful development conversations that enable faster advancement.
• Internal training to support growth and development.
• Clear, transparent criteria to progress in career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree